Manager of Dispensing Quality Assurance at Gifthealth Inc – Columbus, Ohio

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Reporting to the Senior Manager of Quality & Compliance, the Manager of Dispensing Quality Assurance is responsible for overseeing all quality-related activities within pharmacy dispensing operations. This role ensures that dispensing processes meet internal quality standards, Good Documentation Practices (GDP), and regulatory expectations while maintaining accuracy, consistency, and audit readiness. This position leads a team responsible for dispensing quality oversight, including QA Specialists, Documentation Specialists (focused on GDP), and Investigation Specialists.

We are seeking a Manager of Dispensing Quality Assurance to partner closely with Compliance, Pharmacy Operations, and QMS to identify risks, standardize processes, and ensure safe and compliant dispensing practices. The role guarantees that all dispensing activities are monitored, documented, and continuously improved through structured quality programs, ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Oversees dispensing quality assurance across all pharmacy operations to ensure accuracy, consistency, and compliance with regulatory and organizational standards
• Leads a team of Quality Assurance Specialists, Documentation Specialists, and Investigation Specialists in support of high-quality pharmacy operations
• Ensures adherence to Good Documentation Practices (GDP) across all dispensing workflows, including review and standardization of supporting documentation
• Manages and standardizes investigation processes related to dispensing errors, deviations, and quality events, ensuring timely resolution and corrective actions
• Monitors and analyzes dispensing quality metrics such as accuracy, error rates, and rework to identify trends, risks, and opportunities for improvement
• Conducts quality reviews and audits of dispensing processes and partner with Compliance and Pharmacy Operations to maintain regulatory adherence and audit readiness
• Drives continuous improvement initiatives focused on enhancing dispensing accuracy, reducing errors, and improving operational consistency across pharmacy operations

• Education: Bachelor’s degree in pharmacy, healthcare, quality, or related field (Required)
• Licensure/Certification: Quality or compliance certifications (Preferred)
• Experience:
• 5+ years of experience in pharmacy operations, quality assurance, or regulated environments (Required)
• Experience leading teams (Required)
• Experience in dispensing quality oversight (Preferred)
• Experience with investigations and documentation governance (Preferred)
• experience building quality programs or frameworks (Preferred)
• Knowledge, Skills, & Abilities:
• Knowledge of pharmacy dispensing workflows and operations; Good Documentation Practices (GDP) and data integrity principles; quality assurance practices in regulated environments; investigation methodologies and root cause analysis; and board of pharmacy and regulatory expectations (Required)
• Knowledge of Quality Management Systems (QMS); pharmacy automation and workflow systems; and audit and inspection readiness processes (Preferred)
• Team leadership and performance management skills (Required)
• Quality auditing and process evaluation skills (Required)
• Root cause analysis and problem-solving skills (Required)
• Data analysis and trend identification skills (Required)
• Experience building quality programs or frameworks
• Process standardization and documentation development skills (Preferred)
• Ability to identify quality risks and enforce corrective actions (Required)
• Ability to manage multiple quality functions simultaneously (Required)
• Ability to influence operations to adhere to quality standards (Required)
• Ability to anticipate systemic quality issues and implement preventative solutions (Preferred)

Work Environment

• Location: On-site
• Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal Pharmacy Operations, Operational Excellence, Clinical Leadership, Compliance, and Quality teams. This role may also have meetings with external audit and inspection partner representatives.

Key Essential Functions

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams.

Status: On-site
FLSA: Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.