RECEPTIONIST at Norris Square Civic Association – Philadelphia, Pennsylvania

Receptionist – Xiente (Philadelphia)

The Receptionist serves as the first point of contact for families, staff, visitors, and community partners at Xiente. This role supports the organization’s mission by providing a welcoming, organized, and professional front-desk experience. The Receptionist ensures smooth daily operations by managing communication, assisting with administrative tasks, and maintaining a positive, service-oriented environment.

Key Responsibilities

• Greet visitors, families, and staff in a warm, professional manner.
• Answer and direct phone calls, take messages, and respond to general inquiries.
• Maintain visitor logs, sign-in procedures, and front-desk security protocols.
• Assist with scheduling, appointment reminders, and distributing information to families and staff.
• Support administrative tasks such as filing, scanning, copying, and data entry.
• Receive and sort mail, packages, and internal documents.
• Maintain a clean, organized, and welcoming reception area.
• Provide support to program staff, HR, and leadership as needed.
• Uphold confidentiality and follow all organizational policies, including HIPAA and child-safety requirements.

Requirements & Qualifications

• High School Diploma or GED required.
• Previous experience in customer service, reception, or administrative support preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, stay organized, and manage a busy front desk.
• Basic computer skills (Microsoft Office, email, scheduling tools).
• Bilingual English/Spanish strongly preferred.
• Ability to work with diverse families and community members.
• Required clearances: Child Abuse, Criminal History, and FBI.