Intake Coordinator - Hospice, Scheduling at Corus Health – Albuquerque, New Mexico

About the Role
At Corus Health, you’ll join a team shaped by five generations of care — where trust, clarity, and compassion guide every interaction. As an Intake Coordinator, you are often the first voice patients, families, and referral partners hear. Your work sets the tone for their entire care journey. In this role, you’ll coordinate referrals, verify insurance, and ensure each patient is welcomed into service with accuracy, empathy, and speed. Your efforts help bring out the courage in others by creating a clear, steady path forward at a vulnerable moment in their healthcare story.

Key Responsibilities

• Receive, process, and track hospice referrals from multiple sources in a timely, professional manner.
  
• Verify insurance benefits, obtain initial authorizations, and communicate eligibility details to internal teams.
  
• Enter patient demographics, payer information, and referral details into the EMR with exceptional accuracy.
  
• Contact patients to confirm key information, potential start-of-care dates, and physician participation.
  
• Coordinate documentation needs, including Face-to-Face requests, with clinical and medical records staff.
  
• Collaborate closely with clinical managers, team coordinators, billing, and marketing to ensure a seamless onboarding experience.
  
• Maintain compliance with HIPAA, payer requirements, and organizational standards across all intake activities.

What We’re Looking For

• Prior scheduling, intake, admissions, or healthcare office experience strongly preferred.
  
• Ability to remain calm, steady, and solution-oriented in a high-volume, rapid-pace environment.
  
• Strong follow-through, attention to detail, and comfort managing multiple tasks at once.
  
• Excellent communication skills — especially over the phone — with a warm, professional presence.
  
• Team-oriented mindset with the ability to collaborate closely across departments.
  
• Adaptability to shifting priorities and evolving payer or workflow requirements.
  
• Proficiency with EMR systems, scheduling tools, and basic office software.
  

Why Join Us
At Corus Health, you’re not just processing paperwork — you are shaping the first chapter of a patient’s care journey. You’ll be part of a supportive, mission-driven team that believes in bringing out courage, offering clarity, and doing the right thing even when no one is watching.

We offer:

• Medical, dental, and vision insurance
  
• PTO and paid holidays
  
• 401(k) retirement plan
  
• Mileage reimbursement (if applicable)
  
• Clear growth paths within intake, scheduling, and clinical operations
  
• A culture built on trust, integrity, collaboration, transparency, innovation, and discipline
  
• Leadership that values teaching, invests in your development, and supports you through every step of the Courage Journey onboarding framework
  

If you thrive in a fast-paced environment, love helping people feel seen and supported, and bring organization and kindness to every interaction, this role is a meaningful place to build your career.