Service Delivery Manager - REMOTE at Jobgether – Mexico

Service Delivery Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Delivery Manager - REMOTE. In this role, you will drive client satisfaction and operational excellence while managing team performance across various functions. You'll act as the primary liaison between clients, internal teams, and stakeholders, ensuring a seamless delivery of services. Your ability to foster strong relationships and optimize performance will contribute significantly to achieving strategic business objectives. This is a pivotal position for enhancing the overall customer experience through effective leadership and collaboration.Accountabilities

• Build strong client relationships and serve as the primary point of contact for assigned accounts.
• Manage client communications, ensuring timely resolution of concerns and effective conflict management.
• Lead client-facing meetings to communicate business needs, service outcomes, and improvement plans.
• Collaborate with stakeholders across HR, IT, Finance, and Compliance to ensure operational alignment.
• Partner with engineering teams to align technical delivery with client requirements.
• Support workforce planning including onboarding and professional development.
• Oversee business operations for customer support teams, ensuring seamless delivery.

Requirements

• Bachelors degree in Business Administration, Operations Management, IT, or related field (preferred).
• 57+ years of experience in service delivery, business operations, or project management within IT services.
• Proven expertise in KPI management and operational performance tracking.
• Strong communication skills (verbal and written), with fluency in English.
• Excellent negotiation and presentation skills.
• Demonstrated leadership in managing large support or engineering teams.
• Experience collaborating with technical teams to ensure alignment with business operations.

Benefits

• Competitive salary with performance-based bonuses.
• Work-from-home flexibility enabling a better work-life balance.
• Opportunities for professional development and career growth.
• Access to industry-leading technology and tools.
• Dynamic company culture focused on collaboration and innovation.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1