Customer Care Analyst - REMOTE at Jobgether – Canada Creek, Nova Scotia

Customer Care Analyst - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Analyst. In this role, you will play a crucial part in enhancing customer satisfaction and loyalty by providing exceptional support and service. Your ability to address customer inquiries and resolve issues will significantly impact our partner's reputation and overall success. As a Customer Care Analyst, you will have the opportunity to develop your skills in a dynamic and supportive environment while engaging with a diverse clientele. Your contributions will help shape a positive customer experience that fosters long-term relationships. We are seeking individuals who are proactive, communicative, and eager to grow within a remote working setting.Accountabilities

• Provide quality customer service experience to consumers and customers
• Maintain effective customer service for internal and external customers through in-depth knowledge of products and programs
• Gain working knowledge of company systems and processes
• Attend training classes for self-development and to stay current on customer service procedures
• Problem-solve in a professional and effective manner
• Communicate effectively with consumers via all channels including telephone, email, and social media
• Monitor social networks for potential threats or opportunities
• Create engaging environments on social networks and oversee new associates on these platforms

Requirements

• 2 years experience in retail customer service
• 2 years experience in an office environment
• 1 year experience with Microsoft Office Suite
• High School Diploma/GED
• Fluent in English

Benefits

• Competitive pay rate
• Opportunities for professional development and training
• Flexible remote work environment
• Engagement with a diverse team
• Opportunities to influence customer experience and satisfaction

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.