Assistant General Manager at ZUZU NASHVILLE – NASHVILLE, Tennessee

Pay: Competitive salary plus bonus commensurate with experience

COMPANY SUMMARY

ELIA Group is a multi-faceted, fully integrated real estate and hospitality company that acquires, develops, and manages commercial properties in landmark locations throughout the United States. In Real Estate & Development and Hospitality, we dont sit back and let things happen, we make things happen! Whether were crafting deals or cocktails, our unparalleled attention to detail leads to award-winning real estate development and hospitality projects.

POSITION SUMMARY

We are looking for a motivated and seasoned Assistant General Manager to support the management of our high-end venue. In this role, you will assist the General Manager in overseeing all facets of the operation, encompassing restaurant management, customer service, team training and development, financial oversight, and overall establishment success.

This role is ideal for a dedicated leader with a robust background in the hospitality industry who is skilled at delivering outstanding guest experiences.

KEY RESPONSIBILITIES

• Support the General Manager in managing daily operations for both front-of-house and back-of-house, ensuring seamless food service and guest interaction.
• Assist in the development and execution of strategic plans to meet business goals and maximize profitability.
• Help foster a supportive and cooperative work environment for all staff.
• Participate in the recruitment, training, and management of staff, upholding high service standards.
• Aid in conducting performance reviews and providing constructive feedback to enhance employee engagement and productivity.
• Maintain a consistent presence on the floor to engage with guests and guarantee their satisfaction.
• Help address and efficiently resolve any customer complaints or issues.
• Contribute to strategies that boost nightlife revenue and elevate the venues standing.
• Ensure the venue maintains high standards of cleanliness and appropriate ambiance.
• Assist in managing budgets, financial forecasts, and cost containment strategies.
• Analyze financial data to identify trends and issues, making adjustments as needed.
• Help maximize revenue and profitability with a continuous focus on quality and guest satisfaction.
• Support relationships with suppliers and vendors to ensure top-quality ingredients and products are available.
• Oversee inventory management to reduce waste and manage costs effectively.
• Ensure all local health and safety regulations are met.
• Assist in implementing and upholding policies and procedures.
• Work with the marketing team to craft and implement promotional strategies.

QUALIFICATIONS

• Minimum 5 years of high-volume restaurant and fine dining experience
• Extensive wine knowledge.
• Sommelier certificate preferred but not required.
• Demonstrates excellent leadership skills and sound business ethics.
• Great oral and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Must be self-motivated and guest focused.
• Excellent organizational/time management skills.
• Results driven and able to meet deadlines.
• Familiar with touch screen POS systems including backend reports.
• Well versed in Inventory management and troubleshooting including food and beverage.
• Food safe certification and responsible alcohol training.

WHAT WERE LOOKING FOR

At ELIA, we use our unique experience and contributions to deliver more than value we set new standards! We seek someone that is looking for more than a job we want to work with someone who is as passionate as us about what we do and how we go about doing it. We are seeking a leader who is:

• Highly social, energized, and brings a strong, engaging personality
• Builds relationships, and creates a positive, high-performance culture.
• Creatively ambitious but operationally disciplined
• Calm under pressure
• Detail-obsessed
• Relentless about standards
• Motivated to build something lasting

COMPENSATION & BENEFITS

• Competitive salary plus bonus commensurate with experience
• Health, Dental, and Vision Insurance
• 401(k)
• Employee Dining Benefits
• Opportunity for long-term growth within a multi-venue hospitality group

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is regularly required to stand, reach, bend and lift heavy objects. The noise level in the work environment is typically high.

Stamina and Endurance: Ability to stand and walk for extended periods during shifts, especially during busy service hours.

Mobility: Capability to move around the restaurant quickly and efficiently, managing various areas such as the dining room, kitchen, and bar.

Manual Dexterity: Proficiency in handling tasks like setting tables, handling reservation systems, and managing service equipment.

Strength: Ability to lift and carry light to moderately heavy items, such as trays, wine boxes, or small furniture.

Good Vision and Hearing: Essential for observing the dining room, ensuring service quality, and addressing guest needs, as well as hearing orders and communication from staff.

Calm Under Pressure: While not purely physical, the ability to maintain composure during busy or stressful situations is key to ensuring smooth operations.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.