Patient Clinical Care Coordinator at SOUTH BOSTON COMMUNITY HEALTH – South Boston, Massachusetts

South Boston Community Health Center Mission Statement: SBCHC will provide accessible, high-quality care to all patients, regardless of status and ability to pay.

Vision: The Center seeks to meet the health care needs of the community by delivering consistently high-quality care with special emphasis on Primary and Preventive care. The center seeks to be a leader within the community on health issues, both listening and learning and teaching with respect, compassion, and clinical expertise, and will always be mindful of the most vulnerable populations.

Values: Respect, Commitment, Diversity, Competence, Education, Research, and Cost Effectiveness

Job Summary

This role is designed to welcome, onboard, and support new patients entering a busy primary care setting within a Federally Qualified Health Center. The Clinical Care Coordinator – New Patient Ambassador works closely with nurses, providers, and the broader care team to ensure each new patient experiences a smooth, informed, and coordinated introduction to care.

Qualifications

• High School Diploma or Equivalent
• Certification in Medical Assistant training or enrollment in nursing school, physician assistant school, or completion of a bachelor’s degree with health science training
• Minimum 2 years of relevant experience preferred

Job Duties:

Clinical Support Duties (25%-50%)

• Obtain vital signs, perform point-of-care testing, EKGs, and screenings.
• Assist nurses and providers with clinical tasks including vaccine and medication administration, procedures, and pre-visit planning.
• Prepare and maintain exam rooms.
• Greet and room patients, update EHR information, and assist with scheduling follow-up visits.
• Communicate effectively with patients regarding wait times and care updates.
• Provide excellent customer service.
• Maintain infection control standards.
• Transport patients via wheelchair as needed.

New Patient Care Coordination Duties (50-75%)

• Manage and respond to incoming new patient inquiries.
• Coordinate and schedule all new patient appointments, including establish-care and urgent visits.
• Verify previous care relationships and align patients with appropriate care teams.
• Request, obtain, and organize outside medical records.
• Collaborate with internal departments and external partners.
• Track and document all new patient coordination activities in the EHR.
• Assumes other duties as requested.

Benefits

We value your expertise and commitment. In addition to a competitive salary, we offer a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Life Insurance
• Retirement Plan
• Paid Time Off (PTO)
• Tuition Reimbursement/CME