Scheduling Coordinator at Distro – Mexico

Job Title: Scheduling Coordinator

Schedule: Monday to Friday, 08:00 AM to 05:00 PM EST

Position: Full Time

Language Requirement: English level C1

Work Modality: Remote

Experience: 1-2 years

Job Description: BrightStar Care is seeking a Scheduling Coordinator to ensure smooth daily operations for a home healthcare agency. The role involves managing caregiver scheduling, supporting workflows, maintaining proactive communication, and ensuring high-quality experiences for clients, caregivers, and internal teams. The ideal candidate is highly organized, detail-focused, and able to work in a fast-paced environment with accuracy and responsiveness.

Responsibilities:

Build, manage, and adjust caregiver schedules based on client needs, availability, and certifications.

Communicate schedule updates, changes, and confirmations to caregivers and clients proactively.

Respond promptly to call-offs, emergencies, and last-minute scheduling gaps.

Maintain accurate scheduling data in eRSP and other systems.

Match caregivers to clients based on skills, preferences, location, and care requirements.

Track caregiver attendance and punctuality, escalating issues as needed.

Ensure continuity of care and timely team communication.

Provide excellent customer service via phone, email, and messaging.

Conduct follow-up calls to address satisfaction and concerns.

Serve as the main point of contact for scheduling inquiries and updates.

Support caregiver and client retention through strong relationships.

Assist with timecard collection, verification, and billing preparation.

Review and reconcile weekly caregiver hours before invoicing.

Maintain caregiver profiles and update compliance documents (certifications, insurance, credentials).

Create and update forms, communication materials, and internal documents.

Support QuickBooks or related financial systems as needed.

Provide overflow support to customer service and recruiting.

Assist with general office tasks to ensure smooth operations.

Skills:

Excellent communication and customer service.

Ability to manage high-volume scheduling accurately and quickly.

Experience with scheduling platforms, preferably eRSP, CRM, or homecare software.

Proficient in Microsoft Office (Excel, Outlook, Word).

Strong organizational and documentation skills.

Ability to work independently, prioritize tasks, and stay calm under pressure.

Strong problem-solving abilities.

Personality Traits:

Highly organized and detail-oriented.

Strong communicator.

Proactive and solution-driven.

Calm under pressure.

Empathetic and patient.

Reliable and responsible.

Flexible and adaptable.

Tech-savvy and quick learner.

Additional Skills:

Scheduling and calendar management.

Customer service and call handling.

Documentation and data accuracy.

Time management and multitasking.

Problem solving and critical thinking.

Communication skills (verbal and written).

Adaptability and fast learning.

Attention to detail and reliability.

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