Assistant Service Manager at Canandaigua National Bank & Trust Co – Rochester, New York
About This Position
Assistant Service Manager
Canandaigua National Bank & Trust
Location: Alexander Park
What does an Assistant Service Manager do?
An Assistant Service Manager is a key member of our customer service team within the branch network. The Assistant Service Manager supports the Service Manager with running the Teller line in their assigned branch.
This role is expected to operate as a Teller at an advanced level by providing and modeling quality customer service by being friendly and courteous while answering customers’ questions. As you build relationships the opportunities to make recommendations based on our wide range of competitive banking options will naturally arise. This needs-based approach to our personal service builds long-lasting relationships, ones not measured in years but in generations.
This role is also on the front lines of our fraud and risk management efforts as well as the training of new Teller staff members.
What competencies are needed to be successful in this role?
- Able to perform all functions of a Teller independently.High level of organizational skills to assist with coordination of daily work tasks with Teller personnel.Attention to detail in order to perform more advanced duties with regards to branch operations.Ability to assist with coaching and training of Teller staff. This includes product knowledge, technical proficiency and the CNB referral program.
What does a successful first year in this position look like?
- Become proficient enough in branch processes to backup the Service Manager in their absence.Continue to learn about CNB products and services.Develop leadership skills necessary to coach and train Teller staff members.Perform all aspects of the Teller role at the highest level.
Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community.
Our culture nurtures passionate employees and offers great rewards including:
Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.Paid holidays, vacation, and sick time.Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).Training & development opportunities.Tuition assistance.Community focused volunteer opportunities.Award winning wellness program that promotes a solid work/life balance.Banking perks and discount programs.
Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.
As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.
Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!
Compensation range- $19-$20/hr.
The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations
Scan to Apply
Job Location
Job Location
This job is located in the Rochester, New York, 14607, United States region.