Public Safety Officer, Level II (Flex/PRN) at Multi-Assistance Center Management Company – San Antonio, Texas

POSITION SUMMARY:

As a Public Safety Officer at Morgan’s Multi-Assistance Center (MAC), you will ensure a safe and secure environment for MAC members, their families, staff, and visitors while fostering a positive, inclusive atmosphere. This role requires a Level III Security License and Crisis Prevention Institute (CPI) certification, with a strong focus on non-restrictive, de-escalation strategies in a restraint-free environment. You will collaborate with caregivers and interdisciplinary teams to manage behavioral challenges empathetically and professionally.

COMPETENCIES:

• Commitment to Core Values: Embodies the MAC's core values of Empower, Include, Educate, and Innovate in daily interactions and service delivery to members and partners.
• Meticulous Attention to Detail: A keen eye for detail and a thorough approach in identifying and addressing safety concerns.
• Proactive Service Mentality: Consistently seeks opportunities to provide exceptional service and support to members and partners.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

QUALIFICATIONS:

• Education & Certification
• High school diploma or equivalent required
• Level II Security License required (Non-Commissioned Security Officer)
• CPI certification, or willingness to complete CPI training provided by Morgan’s MAC
• Experience
• Minimum 2 years of experience in security or public safety
• Minimum 2 years of experience working with individuals with special needs or disabilities
• Preferred experience with de-escalation techniques for individuals with intellectual or developmental disabilities

CORE COMPETENCIES & PREFERRED SKILLS:

• Proficiency with security systems, incident reporting, and dispatch operations.
• Strong verbal and written communication skills for reporting and interaction with MAC members, staff, and MAC Partners
• Ability to remain calm and composed in high-stress situations, with a focus on safety and empathy

ESSENTIAL FUNCTIONS:

• Patrol & Surveillance: Security officers regularly patrol assigned areas on foot or in a vehicle, monitor surveillance cameras and alarms, conduct security checks of buildings and grounds, and identify and report suspicious activity.
• Access Control: Security officers monitor entrances and exits, verify identification of visitors and employees, control access to restricted areas, and issue visitor badges and escorts.
• Incident Response: Security officers respond to alarms and emergencies, investigate incidents and accidents, interview witnesses and gather evidence, and write detailed reports.
• Crisis Prevention & Intervention: Respond to disruptive behaviors using non-restrictive, de-escalation techniques. Collaborate with caregivers and other professionals to provide support to individuals experiencing crises, ensuring a compassionate and non-confrontational approach.
• Incident Reporting: Accurately report security incidents and provide detailed information to assist in investigations.

WORKING CONDITIONS:

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• Work is performed in a fast-paced office and outdoor environment.?
• Much physical effort required on a routine basis: ability to use up?to 50 pounds of force frequently.?
• Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups and foot and/or hand-eye coordination.?
• Work requires a lot of physical agility for doing majority of assigned work, including but not limited?to:?bending for items below or reaching for items above the individual; crawling under desks; stooping, and climbing step stools or ladder.?
• Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required.?
• Job requires high levels of alertness and concentration. This position requires analytical abilities and multitasking in order to identify problems and recommend solutions?

OTHER

• Work Environment: Fast-paced office setting with frequent interaction with individuals with special needs and their caregivers.
• Physical Demands: The role requires frequent physical exertion, including standing for long periods, lifting to 50 lbs., bending, reaching, crawling, stooping, and climbing.
• Cognitive Skills: Strong analytical abilities and multitasking skills are required to handle crises and make quick, effective decisions.
• Professionalism: Maintaining a neat and professional appearance, along with a calm and composed demeanor, is always expected.
• Personal Qualities: Good judgment, adaptability, persuasiveness, self-confidence, and optimism are essential.
• Travel: Occasional travel for meetings, events, and training is required.
• Driver's License: A valid Texas driver’s license, reliable vehicle, and minimum auto insurance are mandatory.

Morgan’s is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.