Lead Security Guard in Albany, New York at PROMESA R.H.C.F.

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Lead Security Guard assigned to the Albany locations, including Camino Nuevo and Capital District Latinos, is responsible for overseeing daily security operations to ensure a safe and secure environment for staff, clients, and visitors. This role supports and directs security personnel, maintains consistent coverage across all posts, and responds promptly to emergencies or incidents within the clinic. The Lead Security Guard works closely with the Security Manager to coordinate staffing, communicate concerns, and uphold security policies and procedures. In the absence of the Security Manager, the Lead Security Guard assumes supervisory responsibilities, making decisions related to coverage and operations. The position also includes assisting with staff training, monitoring activity throughout the facility, and addressing security-related issues as they arise.

KEY ESSENTIAL FUNCTIONS

• Provide leadership and oversight to Security Guards during assigned shift, ensuring all posts are consistently staffed and operations run smoothly
• Maintain continuous coverage by coordinating staff schedules, breaks, lunches, and absences
• Act as shift supervisor in the absence of the Security Manager, making decisions regarding staffing, coverage, and daily operations
• Respond to and manage emergencies, incidents, and safety concerns within the facility
• Conduct routine patrols of all assigned areas to ensure safety, security, and staff support needs are met
• Monitor, document, and report client violations, complaints, unusual incidents, and special circumstances to the Security Manager
• Assist in training and onboarding new security staff on post assignments, procedures, and expectations
• Support the development and implementation of security policies, procedures, and post orders
• Investigate and assist in resolving security-related issues, preparing reports and recommendations as needed
• Collaborate with leadership to plan and support security operations for special events or high-need situations
• Foster and maintain a safe, secure, and professional environment for clients, staff, and visitors
• Perform other duties as assigned

REQUIREMENTS

• NYS Security Guard License
• Minimum 5 years law enforcement or military experience preferred
• Excellent knowledge of security protocols and procedures
• Proven experience as security guard or similar position
• Experience in emergency response planning
• Ability to train individuals on their job duties
• 2 years’ experience working in clinic or similar environment preferred.
• Strong communication and interpersonal skills
• Physical fitness to perform in case of emergencies
• Experience using relevant technology and equipment
• Proven commitment and reliability

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.