Behavioral Health Advocate at BACA Management LLC – Berkeley, California

Primary Purpose: The purpose of the Behavioral Health role is to provide administrative support and facilitate patient engagement within the Partial Hospitalization (PHP) and Intensive Outpatient Program (IOP), ensuring smooth operations and fostering a supportive treatment environment.

Minimum Qualifications:

• High School Diploma

• Knowledge of mental health/healthcare

• Experience working with adolescents preferred

• Google Suite & EMR experience preferred

Core Competencies:

• Professional Skills:

  • Demonstrated self-direction with a focus on independent judgment, critical thinking, flexibility, and problem-solving.

• Strong organizational abilities coupled with meticulous attention to detail.

  • Punctual and reliable, consistently meeting deadlines and commitments.

  • Proactive approach, maintaining integrity and confidentiality in fast-paced environments.

  • Proven ability to excel both independently and within a team.

  • Adaptability to changing circumstances and environments.

  • Skilled in prioritizing tasks to meet deadlines efficiently.

• Interpersonal skills: fostering collaborative relationships across departments, teams, and with patients and families.

• Communication: Effective verbal and written communication skills for interacting with patients, families, and staff members.

• Emotional Resilience: Capacity to manage stress and maintain composure in emotionally challenging situations.

• Computer Skills: Proficiency in using computers and electronic health record systems for administrative tasks.

• Observation: Capability to observe and monitor patients' behavior and physical condition while standing or walking for periods.

• Safety Awareness: Vigilance in identifying and addressing potential safety hazards to maintain a safe environment.

• Team Collaboration: Collaboration with healthcare professionals, including participation in meetings and coordination with other staff members.

Essential Functions:

• Exhibit professional and respectful communication with patients, family members, colleagues, and clinical staff

• Support Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP) teams, including the managers, clinicians, administrative staff, and patients

• Provide basic first aid

• Facilitate the completion of daily electronic questionnaires with patients and promptly communicate safety concerns to the Managers and individual providers

• Prepare and maintain group rooms for sessions

• Actively participate in groups to assist with patient engagement and monitoring, including morning academic time

• Attend weekly multidisciplinary treatment team meetings for the programs.

• Manage inventory for group supplies

• Ensure cleanliness and sanitation of group rooms and office space, including supplies, furniture, and equipment

• Provide support to other areas of the organization as needed

• Provide administrative coverage for the IOP Coordinator

• Perform various administrative tasks such as scheduling appointments for patients, arranging video calls for virtual groups, managing patient check-in/out procedures, uploading registration paperwork, and promptly responding to email inquiries comprehensively and courteously

• Execute clerical responsibilities including copying, mailing, faxing, scanning, and organizing documentation

Physical Demands:

• Mobility: Ability to move around the treatment facility as needed, including walking, standing, and occasional lifting or moving objects.

Travel Requirements: None

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.