Seasonal CSR at Lectric eBikes – Phoenix, Arizona

Voted one of Phoenix’s Great Places to Work, Lectric eBikes is one of the fastest-growing electric bike companies in the country. Our commitment to innovation, customer experience, and people-first culture makes this an exciting place to work and grow.

We are seeking a Seasonal Customer Service Representative (CSR) to support our Customer Experience team during peak business months. This is a Temporary Full-Time Equivalent (FTE) position scheduled to run through September. In this role, you will provide high-quality customer support while contributing to daily operations in a fast-paced, high-growth environment.

Employment Type: Temporary FTE (through September)
Schedule: Full-time, Monday through Friday
Department: Customer Experience

This seasonal role is designed to support increased customer demand while maintaining service standards and response times.

The Seasonal Customer Service Representative will function as an entry-level CSR and actively support day-to-day customer operations, including:

• Responding to customer inquiries via phone, email, and chat with professionalism and empathy

• Assisting customers with questions related to orders, accounts, products, warranties, and service cases

• Accurately documenting all customer interactions, resolutions, and follow-up needs in CRM systems

• Resolving basic customer concerns and escalating more complex issues as appropriate

• Supporting timely follow-ups to ensure customer satisfaction

• Monitoring assigned queues and tasks to meet response time expectations

• Participating in team meetings, training sessions, and coaching opportunities

• Maintaining knowledge of products, policies, and processes to ensure accurate information is provided
  
  

• Customer-focused: You enjoy helping people and take pride in creating positive experiences

• Clear communicator: You are comfortable speaking with customers and communicating professionally in writing

• Detail-oriented: You understand the importance of accuracy, documentation, and follow-through

• Adaptable: You can work in a fast-paced environment with shifting priorities

• Team-oriented: You show up ready to support the team and contribute positively
  
  

• High school diploma or equivalent required

• Prior customer service experience preferred

• Strong verbal and written communication skills

• Basic computer proficiency and ability to learn new systems quickly

• Service-oriented mindset with a positive attitude

• Ability to lift up to 15 pounds occasionally
  
  

• Hourly pay range $18 - $20: DOE

• Structured training and team support

• Real-world experience in a fast-growing organization

• Opportunity to build transferable customer service and operations skills

• Benefits are limited to those mandated by applicable state and federal law
  
  

Please note: This is a temporary, full-time seasonal position expected to conclude in September, based on business needs.

We are proud to be an inclusive, equal opportunity employer.