IT Support Engineer at Inn-Flow – Raleigh, North Carolina

A Little About Inn-Flow

At Inn-Flow, we’re more than a hotel software company - we’re a team on a mission to transform how the hospitality industry operates. Built by hoteliers, for hoteliers, our all-in-one back-office platform brings together accounting, labor management, payroll, business intelligence, and more into one seamless experience. Our technology empowers hotel operators to work smarter, make better decisions, and focus on what matters most: delivering exceptional guest experiences.

Inn-Flow is experiencing strong growth and momentum, backed by the strategic investment from Mainsail Partners. As we scale, we’re expanding the leadership team, accelerating innovation, and deepening our impact across the hospitality industry, all while staying grounded in the real needs of operators.

Our commitment to both customers outcomes and employee experience has earned industry recognition, including multiple top honors from the 2026 HotelTechAwards and recognition as a Top 10 Best Places to Work in Hotel Tech and Triangle Business Journal’s #2 Best Place to Work.

At Inn-Flow, you’ll have the opportunity to do meaningful work, grow your career, and be part of a company that’s shaping the future of hospitality technology.

About the role

We are seeking an IT Support Engineer to support and maintain our Microsoft 365 environment and end-user systems across Windows and macOS platforms. This role is responsible for delivering Tier 1–2 technical support, managing user access, and ensuring secure, reliable IT operations across core business applications.

What you'll do

• Provide Tier 1–2 support for Windows and macOS desktops/laptops and peripherals
• Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Manage user accounts, licenses, and access in Azure AD / Entra ID
• Configure and maintain endpoint devices using Intune or endpoint management tools (Windows & macOS)
• Administer and support additional SaaS platforms (e.g., Zoom, Slack, Asana, and other business applications), including user provisioning and permissions management
• Troubleshoot email, authentication, MFA, device compliance, and connectivity issues
• Support basic networking (VPN, Wi-Fi, DNS, DHCP)
• Apply patches, updates, and security policies
• Maintain technical documentation and IT asset inventory

Qualifications

• 2+ years of IT support experience
• Hands-on experience supporting both Windows and macOS environments
• Strong experience with Microsoft 365 and Azure AD / Entra ID
• Experience with Intune or similar endpoint management tools
• Experience administering SaaS applications (user provisioning, SSO, permissions)
• Solid understanding of networking fundamentals
• Strong troubleshooting and customer service skills

Why You'll Love Working at Inn-Flow

We believe great work starts with taking great care of our people.

At Inn-Flow, you’ll enjoy:

Benefits
• Health, dental, and vision insurance
• Short-Term Disability & Life Insurance
• 401(k) with a generous employer match

Time Off & Flexibility
• Flexible vacation and PTO
• Paid holidays plus a floating holiday
• Paid volunteer time
• Hybrid work schedule with in-office collaboration on Tuesdays and Thursdays in our Raleigh office (remote Mondays, Wednesdays, and Fridays)

Work Environment & Culture
• A beautiful, modern office in downtown Raleigh
• Employer-paid monthly parking
• Monthly team socials and regular celebrations
• Quarterly all-hands meetings
• A culture rooted in recognition, collaboration, and growth
• Smart, kind, and genuinely fun people who care about their work - and each other

Equal Opportunity Employer
Inn-Flow is proud to be an Equal Opportunity Employer, upholding a work environment free from discrimination and harassment. We make our hiring decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family status, or any other non-business consideration. We stand firmly against discrimination and harassment in any form.