Patient Care Coordinator – Immediate Hiring / Multiple Openings at Mass Lung & Allergy PC – Worcester, Massachusetts

Position Summary
Mass Lung & Allergy is seeking a compassionate, organized, and service-oriented Patient Care Coordinator to support front-office operations and enhance the patient experience. This role serves as a key point of contact for patients, staff, and providers, helping ensure efficient workflow, excellent customer service, and high-quality patient care.
The ideal candidate is dependable, detail-oriented, and thrives in a fast-paced healthcare environment. Flexibility to support multiple MLA locations may be required.
Schedule: Full-time, Monday through Friday, 8:00 AM – 4:30 PM (no nights or weekends).

Key Responsibilities
Greet patients, check them in, and verify insurance, referrals, and demographic information
Answer multi-line phones, assist callers, and route messages appropriately
Schedule and confirm appointments for new and existing patients
Collect co-pays, outstanding balances, and self-pay payments
Contact patients regarding missing or incorrect information prior to appointments
Assist patients with forms, patient portal, kiosk use, and general questions
Process faxes, voicemails, and documentation accurately in the EMR system
Support insurance/claims follow-up and front-office administrative duties
Check out patients and schedule follow-up visits
Maintain a clean, organized, and welcoming front desk and waiting area
Support coverage at other MLA locations or Call Center when needed
Perform additional duties as assigned to support operations and patient care

Education & Experience
High school diploma or GED required
Medical office or healthcare experience preferred
EMR experience (eCW or similar) a plus
Insurance/referral knowledge helpful but not required

Qualifications
Strong communication and customer service skills
Organized, detail-oriented, and able to multitask
Comfortable with computers, phones, and office technology
Professional, dependable, and team-oriented
Ability to work in a fast-paced environment
Commitment to HIPAA and patient confidentiality
Bilingual candidates encouraged to apply
Valid driver’s license and ability to travel between offices if required