Director of Quality & Execution at Bolt Farm Treehouse – Whitwell, Tennessee

Job Title: Director of Quality & Execution

Location: Bolt Farm Treehouse | Whitwell, TN (with expansion to Americas most breathtaking locations)

Employment Type: Full-time | On-site | High-impact role in a 24/7 luxury mountaintop environment

OTE: $120k$160k+ (uncapped)

You Know This Role Was Built for You If

Youve been the iron spine in high-end hospitalitypersonally inspecting units, failing work without apology, correcting slips same-shift, and building teams that hit standards without reminders. You thrive on discipline and clarity. You earn respect through consistency, not charisma.

Youve taken environments stuck in almost ready and turned them into predictable excellencewithout burning out teams or breaking the guest experience.

If you avoid conflict, tolerate excuses, or need consensus to act, stop here. This role exposes softness fast.

The Role

Own standards reality.

You are the same-day execution authority on property.

You enforce daily readiness, QA pass/fail, staffing coverage, and immediate correction across all on-site teams. You are fair, firm, and visiblecreating operational calm under pressure.

When execution breaks, you do not theorize, defer, or escalate reflexively. You take control, stabilize the situation, assign owners, and ensure resolution before the next operating day.

You do not manage by meetings. You manage by inspection, consequence, and closure.

What You Own

Daily Readiness:

• Units and grounds guest-ready, on timeevery day.
• Zero well fix it later.

QA Enforcement (Pass / Fail):

• Cleanliness, maintenance closure quality, and experience standards.
• Same-day correction required.
• Repeat failures escalate to personnel action.

Staffing & Coverage:

• Hiring, onboarding, scheduling, and real-time coverage.
• Call-outs handled immediately.
• Right people in the right rolesevery shift.

Exception Handling (Same-Day Command):

• Guest-impacting issues, cross-team breakdowns, or readiness failures.
• You coordinate response, assign ownership, and confirm resolution before end of day.
• Escalation is a tool, not a reflex.

Closure Quality Control:

• Work is not done unless it prevents recurrence.
• You reject cosmetic fixes, workarounds, or partial closures.
• Durable resolution is required before sign-off.

Immediate Correction:

• Real-time feedback and fixes.
• Coach gaps fast. Correct misses faster. Exit non-fits decisively.
• Emotional? No. Consistent? Always.

Systems & Process Improvement (Interim Ownership): Temporarily own process improvement and SOP clarity only where execution breaks.

• When standards fail twice, you either fix the process or remove the person.
• Systems are improved to eliminate repeat failurenot to optimize hypotheticals.
• Long-term system architecture transitions out of this role as specialized ownership is added.

Rule: The person enforcing the standard owns improving the process that keeps it from breakinguntil scale justifies specialization.

Founder Interface & Decision Boundaries

Founders retain ultimate authority over leadership, brand, and guest experience and may intervene at any time.

This role exists to remove founders from day-to-day enforcement, not decision rights.

• Guest safety or legal exposure is present
• 
  
• Brand reputation risk exceeds on-site authority
• 
  
• A decision materially changes guest promise or brand standards
• 
  

Routine performance enforcement does not escalate by default.

Once founders align on standards, this role executes them without re-litigation.

You carry the sword. Founders keep the crown.

• Long-term systems architecture or labor economics (Operational Systems & Profitability)
• Leadership development and culture-building programs (People & Leadership)
• Revenue strategy, offers, or monetization (Revenue Driver)

You enforce the machine. Others design or develop it.

How Youll Win

• Visible, present, decisiveon the floor, not behind a desk
• Use dashboards and inspections to spot issues before guests do
• Enforce calmly: standards protect romance and wellness
• Build respect through order, precision, and consistency
• Create operational calm during peak pressure

90-Day Outcomes

Days 130:

• Assess talent and standards
• Fix obvious gaps
• Stabilize readiness and shift coverage

Days 3160:

• Reduce repeat issues and rework.
• Improve shift reliability.
• Coach or exit underperformers.

Days 6190:

• QA becomes predictable.
• Teams hit standards without reminders.
• Scorecard stays green.

Scorecard (Objective, Non-Negotiable)

• QA pass / fail rate (hard gate)
• On-time readiness %
• Repeat issue rate
• Shift execution reliability %
• If standards slip, bonuses stop until corrected

Compensation (Accountability-Optimized)

• OTE: $120k$160k+ (uncapped)
• Base: $60k$80k
• Performance: $60k$80k+ (50/50 mix; monthly payouts)
• No subjectivity. No excuses.

Who Thrives Here

Proven enforcers who take pride in discipline and order.

Handle tough conversations calmly, value consistency over charisma, and stabilize growth through executionnot speeches.

This Role Is Not for You If

• You avoid conflict
• You want to be liked more than respected
• You prefer strategy over daily execution
• You tolerate almost good enough

Apply

Submit resume + brief note:

How you enforced high standards without burning out teamsspecific outcomes.

Final Truth

This role exists to end tolerance, restore velocity, and protect the brand. No chaos. No heroics. No drift.