IT Support Technician at Koozie Group – Red Wing, Minnesota

If our name sounds familiar, there’s a reason why. We’re the people behind the iconic Koozie® Can Kooler – and more! As one of the largest suppliers in the promotional products industry, you’ve probably seen our work everywhere from your local bank to a large concert or sporting event. We imprint company logos and slogans on everything from pens to coffee tumblers, lunch bags, tech accessories, camp chairs, and award-winning calendars, to name just a few. Our desire to benefit our people, customers, communities, and industry is behind all that we do. We call it Keep It. Give It., and it ensures that we are leaving a positive, lasting impact with the products and solutions we deliver.

We’re looking for the right person to fill this role. Read on if you want to know more and discover how we like to keep the good going®!

Hours: 1st shift with flexibility Pay: $24.00 - $27.00/hr. Location: Red Wing, Minnesota Why Join the Koozie Group Team:

People First cultureFlexible SchedulesGreat Shift Differential (2nd Shift - $1.25/hr. / 3rd Shift - $1.75/hr.)We will train for all positions!Climate controlled environment (Clean and Heat/AC!!)Great Benefits (Health, Dental, Vision, 401k with match, and more!)Paid Time Off (Vacation, Sick, Personal)Tuition ReimbursementAdvancement Opportunities (as soon as 6 months)Employee Referral Bonus ProgramAnnual Performance ReviewsEmployee Discount Program

Overview for Facility Support & Desktop Technician: We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support.

Key Responsibilities of Facility Support & Desktop Technician:

Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.

Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.

Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.

Collaborate with vendors and service providers for repairs and upgrades.

Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities.

Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.

Configure, set up, and deploy desktop computers, laptops, and other IT equipment.

Address high-priority incidents promptly and efficiently to minimize downtime.

Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference.

Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.

Qualifications for Facility Support & Desktop Technician:

At least 5 years of experience as a Desktop Technician or in a similar IT support role.

A degree in Information Technology or a related field is preferred but not required.

Proficiency in Windows and macOS operating systems.

Familiarity with Microsoft Office Suite.

Strong understanding of network fundamentals.

Experience with Active Directory, Group Policy, and remote desktop tools.

Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.

Demonstrated commitment to high-quality customer service and support.

Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively.

**Please know all International Applicants will not be Accepted at this Time.

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.

Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.