Dispatcher PM - Last Mile Delivery | Logistics & 3PL at Speed Xpress Inc. – Pennsauken, New Jersey

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

Overview

We are seeking a proactive and experienced PM Dispatcher - Last Mile Delivery to handle driver dispatching and customer pick-ups for our PHL/ABE/MDT branches. The logistics dispatcher is responsible for coordinating and scheduling drivers and trucks to ensure efficient and timely transportation of goods and services. This role is responsible for overseeing daily dispatch operations, ensuring optimal scheduling and routing, maintaining compliance with transportation regulations, and driving continuous improvement in logistics performance. The position plays a key role in supporting drivers, ensuring customer satisfaction, and maintaining compliance with company policies and DOT transportation regulations.

Shift Schedule: 2pm - 10:30pm

1. Route Assignment & Dispatch Management

• Finalize and assign daily routes to drivers and DSPs based on prepared manifests.
• Ensure each driver receives the correct route sheet, package count, and load instructions.
• Verify vehicles are loaded correctly according to the assigned route sequence.
• Make quick adjustments when routes need rebalancing due to volume changes or issues.
• Ensure every route leaves the building on time and with full clarity for the driver.

2. Driver Coordination & Communication

• Serve as the main point of contact for dispatch-area questions from drivers.
• Provide clear instructions, delivery expectations, and safety reminders before departure.
• Ensure drivers are adhering to company policies, safety protocols, and DOT regulations.
• Communicate changes or updates to drivers promptly.
• Monitor route progress through check-ins and support drivers during their shift.

3. Operational Floor Presence

• Maintain a strong presence in the dispatch area during departures.
• Coordinate with warehouse staff to ensure totes and packages reach the correct routes.
• Identify and correct mis-sorts or missing packages before departure.
• Coordinate with maintenance and operations teams to confirm all vehicles are in safe and optimal working condition.
• Work with QA/QC on route exceptions requiring driver confirmation.

4. Problem Solving & Real-Time Decision Making

• Serve as the escalation point for complex dispatch issues, service failures, or compliance concerns.
• Coordinate responses to emergencies, delays, disruptions, incorrect loads, or delivery barriers quickly and efficiently ensuring minimal impact on service levels
• Reassign packages or stops to maintain service levels.
• Quickly address issues such as delays, incorrect loads, or delivery barriers.
• Assist operational leads with urgent issue resolution during dispatch peaks.

Requirements

• High school diploma or equivalent; additional education or training in logistics or a related field is preferred.
• Proven experience in dispatching routes, working with drivers/DSP, logistics, warehouse, or transportation operations is preferred
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using transportation management systems (TMS) and other relevant software or tools (route lists, scanners).
• Ability to work well under pressure, adapt to changing priorities and ability to make fast decisions in a time-sensitive environment.
• Knowledge of transportation regulations and safety guidelines.
• Availability to work flexible hours, including evenings and weekends, is required.
• Comfortable standing and walking for most of the shift.

Preferred

• Experience managing dispatch operations in a high-volume logistics environment.
• Knowledge of DOT regulations, FMCSA rules, and transportation compliance standards.

Core Competencies

• Leadership: Ability to handle assigned tasks and work toward operational excellence.
• Analytical Thinking: Use data to drive decisions and improve performance.
• Communication: Clear, professional interaction with internal teams and external partners.
• Adaptability: Thrive in a dynamic, fast-paced logistics environment.
• Customer Focus: Commitment to service quality and client satisfaction.

Work Environment

• Combination of warehouse and office setting
• Requires standing, walking, and active supervision for extended periods
• Ability to work a flexible schedule, including weekends and overtime

Why Join Us?

• Join a fast-growing logistics and supply chain company
• Opportunity to make an impact within last mile delivery operations
• Competitive compensation and career growth opportunities

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance