Program Manager - HCS/TxHmL at Bay Area Rehabilitation Center – Baytown, Texas

Position Summary

The Program Manager is responsible for the overall management, coordination, and compliance of the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) programs at Bay Area Rehabilitation Center (BARC). This position provides leadership and oversight to the ISS program, case managers, and the billing coordinator to ensure quality services, regulatory compliance, and efficient program operations. The Program Manager ensures services are delivered in accordance with Texas Administrative Code (TAC), HHSC requirements, and BARC policies.

Essential Duties and Responsibilities

Program Oversight

• Manage daily operations of the HCS and TxHmL programs.
• Ensure all services are delivered in compliance with TAC, HHSC, and program standards.
• Oversee the Individualized Skills and Socialization (ISS) program.
• Monitor service delivery, staffing, and program quality indicators.

Staff Supervision

• Supervise and support case managers and the billing coordinator.
• Provide coaching, performance feedback, and annual evaluations.
• Ensure staff complete required training and maintain certifications.
• Assist with recruitment, hiring, and onboarding of program staff.

Compliance and Quality Assurance

• Ensure timely completion of Person-Directed Plans (PDPs), Implementation Plans, and required documentation.
• Conduct regular internal audits of client records and service delivery.
• Prepare for and participate in HHSC surveys, audits, and desk reviews.
• Implement corrective actions when compliance issues are identified.

Financial and Billing Oversight

• Work with the billing coordinator to ensure accurate and timely billing.
• Monitor authorizations, service utilization, and program budgets.
• Review reports to ensure the financial sustainability of the program.

Communication and Coordination

• Serve as the primary point of contact for HHSC, service coordinators, and external partners.
• Collaborate with clinical staff, including the contract RN.
• Address client, family, and stakeholder concerns in a timely and professional manner.

Minimum Qualifications

• Bachelor’s degree in social services, human services, psychology, business, or a related field (Master’s preferred).
• Minimum of three (3) years of experience in IDD services.
• At least two (2) years of experience in HCS and/or TxHmL programs.
• Prior supervisory or management experience required.
• Knowledge of Texas Administrative Code (TAC) and HHSC program requirements.

Preferred Qualifications

• Experience managing ISS or day habilitation programs.
• Experience with billing, authorizations, and service utilization.
• Experience preparing for or participating in HHSC surveys.

Required Skills

• Strong leadership and staff management abilities.
• Excellent organizational and problem-solving skills.
• Knowledge of compliance, documentation, and program regulations.
• Effective communication with staff, families, and external partners.
• Ability to manage multiple priorities and meet deadlines.

Physical and Work Requirements

• Ability to travel to program sites and host homes as needed.
• Ability to review records, supervise staff, and participate in meetings.

Core Responsibilities Summary

• Oversight of HCS/TxHmL programs.
• Supervision of ISS, case managers, and billing coordinator.
• Compliance with TAC and HHSC standards.
• Financial and billing oversight.
• Survey and audit readiness.