Service Technician I at Securitas Electronic Security Inc. – Detroit, Michigan

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. 

We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the Securitas Technology Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Our service teams are responsible for providing service on Securitas Technology products at client sites. The position provides client contact for all post-installation problems on systems and equipment, as well as, special project work, when needed.

Job Duties

· Respond to trouble tickets to ensure application uptime and system performance.

· Work individually and as a team to diagnose and resolve application issues.

· Execute preventative maintenance tasks to maximize application availability and identify system faults.

· Perform routine configuration changes (user permissions, application configuration, etc.)

· Document all system modifications through a digital change control tracking system.

· Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.

· Perform pre-deployment end to end testing of all upgrades and major modifications.

· Perform on site installations of software upgrades and major modifications. 

Minimum Requirements 

1. Experience in fire & security system installation.

2. Test and repair alarm systems already in place

3. Perform inspections to ensure alarms are installed according to code

4. Respond to emergency service calls

5. Install equipment for fire alarm systems with the guidance of building plans and electrical layouts

6. Mount devices at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics to ensure optimal wiring layouts

7. Install all wiring to connect system components, complying with all applicable safety standards and with customer’s concerns or preferences

8. Inspect and test systems to ensure all components are performing well and comply with safety requirements

9. Identify and repair malfunctions in system components or wiring, including identifying and installing replacement parts as necessary

10. Compose and submit documentation and reports for each installation or repair visit, complying with company’s standard operating procedure

11. Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning, and to diagnose malfunctions.

maintain, or repair security systems, alarm devices, and related equipment,

12. NICET level II certification preferred (requires prior experience or training)

13. Energetic, self-starter with a positive attitude

* Certification in the following is a plus. DMP, BOSCH, HONEYWELL, PACOM, VERINT, LENEL, MARCH, WATCHDOG.

Securitas offers comprehensive benefits including: 

· Paid company training 

· Medical, Dental, Vision, and Life Insurance 

· 401K with 60% Match up to 6% of salary 

· Paid vacation, holiday, and sick time 

· Educational Assistance 

· Exceptional growth opportunities 

· Company vehicle, laptop, and cell phone provided

· Wide variety of employee discounts on travel, equipment, and more! 

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.