Computer Operations Specialist at White River Medical Center (Health System) – Batesville, Arkansas

Job Summary
Install all new computers and upgrade/reformat existing computers. Provide advanced support for users, troubleshoot all personal computers hardware/software problems, deal with support personnel on a technical level, and help with preventative maintenance.

Job Duties:

Complies with Departmental policies.

Maintains attendance with no unexcused absences.

Maintains attendance for scheduled meetings with no unexcused absences.

Projects image of professional competence.

Complies and promotes the WRHS dress code.

Completes required education fairs, employee forums, talking points, and any other hospital in-services.

Displays positive attitude.

Computer Operations

Respond to user calls, work orders and emails.

Adhere to standardization.

Perform preventative maintenance on computer equipment throughout WRMC.

Required to call technical support when issues arise.

Document all work in help desk software.

Cover the Help Desk phone and log into system and take calls when they are available.

Computer Hardware/Software

Responsible for the installation of computer hardware/software.

Setup, configure and install all new computers, laptops, etc.

Must be able to reformat and refurbish computers.

Use imaging software to deploy computer images.

Upgrade hardware and software as needed.

Notify License Coordinator of all installed software – Computer name must be given as well.

Install network printers using TCP/IP.

Create and maintain knowledge base articles for hardware/software best practices.

Support all mobile devices including but not limited to iPods, iPads, handhelds, tablets, etc.

Other Responsibilities

Required to be on call as scheduled.

Interact well with patients, guest, and other healthcare professionals; including those who may be angry and upset.

Complete multiple tasks with competing deadlines.

Accept additional assignments and completes them in a timely manner.

The last duty should read “Performs other duties as assigned by supervision.

Qualifications:

Education: Prefer background in Information Systems.

Training and Experience: 1 to 2 years’ experience in Computer Operations and computer hardware/software

Job Knowledge: Must have excellent oral and written communication skills. Must be knowledgeable in all Microsoft Office products. Must be able to learn new equipment quickly. Current knowledge of operating systems is helpful. Must be able to effectively use a keyboard or equivalent device. Must be conscientious and dedicated. Must be able to train users effectively. Must display a sense of urgency when dealing with user tasks

Essentials:

Must be able to report to work fit for duty and free of any adverse effects of illegal drugs, medical marijuana, prescription medication, and/or alcohol.

Must be able to effectively communicate both orally and in writing with other individuals.