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What is the role of a Co-Living Community Manager at Flock DC?

The Co-Living Community Manager position at Flock DC is a Full-time or part-time position opportunity in the Marketing field.

Where is this Co-Living Community Manager job located?

Washington, Dist. Columbia, 20001, United States

What type of employment is offered for this Co-Living Community Manager role?

Full-time or part-time position

What is the expected salary for this Co-Living Community Manager job?

Compensation will be discussed during the hiring process.

Co-Living Community Manager job near me in Washington, Dist. Columbia at Flock DC

About Nest DC

Every Nester is committed to delivering the standard of excellence we promise our clients, our residents, our colleagues and our community. We go the extra mile ... every single time. We use common sense, the principles of customer service and exceptional values when we do our work. We work hard, we play hard, and we're invested in the growth of our company, but with continued excellence in service. Flock LLC is the mother bird of Nest DC. When the Flock takes flight, we all do!

Position Overview

Classification: Full time, Exempt
Location: 87 Florida Ave Office and our Co-Living portfolio properties
Core Office Hours: 9AM-6PM, M-F

Position Objective

This position is uniquely qualified to handle all aspects of property management for a specific set of properties and clients within the Nest DC Co-Living portfolio. With exceptional customer service, time management, and knowledge of the industry, this role ensures the delivery of best-in-class property management by caring for our client's investments and ensuring that their assets are well cared for. There will be a continuous focus on the leasing, maintenance, and finance portion of the work while also ensuring that our residents receive the highest level of service. Success in this position depends on the effective management of our properties and delivery to the Nest DC standards.

As such, the following will be core responsibilities:

Community Building & Resident Relations

Improve and maintain experience & reputation of the building amongst residents
Attend calls and in-person meetings with residents as needed to resolve issues
Monitor and address online reviews, goal of 4+ stars
Build community through events and regular targeted communication
Host office hours regularly onsite
Manage renewal process to include incentives for renewing and referring new tenants as well as fees for moving to month-to-month
Recommend and issues rent increases in accordance with owners' and tenants' best interests in mind
Monitor rent delinquency and connect with delinquent tenants as needed to collect payment

Maintenance & Compliance

Liaise with tenants and dedicated vendors on maintenance requests, see that requests are completed fully and on time
Serve as point person for maintenance team and vendors, arrange appointments and access
Coordinate vendors in the case of emergency maintenance, including being on-site when needed
Oversee move-out and turnover processes, coordinate with leasing team to ensure smooth transitions
Conduct regular inspections of units and bedrooms in order to maintain high aesthetic standards
Arrange for seasonal preventative maintenance as well as quarterly preventative cosmetic work
Track relevant building licenses and ensure they are renewed on schedule (BBL, Elevator), ensure proper / updated licenses are posted at the buildings
Manage utility payments, monitor usage and address overages appropriately with tenants or vendors
Track relevant vendor contracts and negotiate, renew, or terminate contracts as they come up
Accurately process invoices for maintenance and vendors
Ensure all Appfolio pages are updated and accurate

Financials and Reporting

Ensure all bills are accurately entered in Appfolio, with proper invoices attached
Monitor monthly billing performance against the established budget
Close out end of month finances, produce reports for manager review and approval
Approve monthly billing from direct reports
Review the budget on an annual basis, providing suggestions to the Director of Co-living for routine maintenance, repeated spending categories, contracts, and areas for improvement

Relationship Management

Supports owner relationships within assigned portfolios and escalations of direct reports to build trust among clients
Manage day-to-day operations of the assigned portfolio and escalations of direct reports
Prepares for and attends monthly calls and in-person meetings with clients as needed
Ensure that agreed upon cadence of communication is delivered to owners and tenants
Liaise between departments within Nest DC to ensure the highest level of service
Network with vendors, and partners

Build Co-Living Division - Continually Streamline, Track, and Improve Processes and Systems

Build scalable systems within Co-Living department as needed to ensure the highest level of service
Implement the right tools needed to manage leasing, maintenance, finance, and administration
Innovate current systems and processes with the lens of better customer experiences and efficiency
Identify opportunities for new revenue streams and oversees implementation
Monitor Appfolio and after-hour repair communication regularly and implement improvements
Utilize client feedback and team mistakes to analyze processes and systems, identifying improvements or changes that can be made internally

Key Performance Indicators

Average rent amount per building
Building Occupancy Rates
Work order completion times
Move-Out and Maintenance Survey Scores
Google average rating

Position Essential Functions

Work in person at Nest DC offices or portfolio properties at least three days per week
Travel to and access portfolio properties for site visits
Ability to transport items up to 20 pounds
Ability to climb stairs
Ability to operate a computer and other office office machinery such as a calculator, copy machine, and printer
Communicate information and ideas so others will understand

The pay range for this role is:
75,000 - 85,000 USD per year(87 Florida Avenue NW)

Co-Living Community Manager in Washington, Dist. Columbia at Flock DC

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