Food and Beverage - PM Server at Erin Hills Golf Course, LLC – Hartford, Wisconsin

Position

Seasonal Food and Beverage- PM Server (Early May- Mid October)

Classification

Part-Time Seasonal, Hourly, Non-Exempt

Full-Time Seasonal, Hourly, Non-Exempt

Reports To

Food and Beverage Director

Job Summary

Promptly greet and provide an exceptional guest experience with the expectation to deliver fine-dining service and hospitality. Typical PM Server hours range from 1:00pm to 12:00am (hours may vary pending service volume).

Qualifications

• Must be 18 years of age
• Minimum 2 years of fine dining in a restaurant or club setting
• Knowledge of fine dining steps of service
• General knowledge of food preparation
• Experience with proper wine service
• Knowledge of craft cocktails, beer and variety of spirits
• Required to stand for long periods of time
• Capable of lifting 50 pounds
• Must be able to bend, squat, lift and raise as needed along with carrying 10 pounds for an extended distance
• Ability to complete Responsible Beverage Server Training Course
• General math, problem solving and decision-making skills
• Ability to communicate with guests and employees with a positive attitude

Responsibilities & Duties

• Consult check lists to ensure all service areas opening and closing procedures are properly completed
• Perform basic cleaning tasks as needed or directed by a manager
• Check tee sheets and daily events Google Docs for direction and guest payment details
• Assist team with table setup configuration as needed
• Maintain floor presence and greeting guests upon arrival
• Anticipate guests’ needs and respond promptly
• Be knowledgeable of potential food allergens or food sensitivity concerns in available products/menu items. Communicate any guest allergies/needs effectively with all F&B team members as needed.
• Stay up-to-date on current menu choices, allergens, daily specials and menu variations
• Ensure guests receive food and beverage service in a timely manner
• Be well-versed and prepared to communicate history, product offerings and services of Erin Hills
• Learn specialty cocktails, wine and spirits at various locations
• Accurately prepare mixed drinks/beer/wine for guests while adhering to portion control standards put in place by management
• Ensure guests are enjoying their dining experience by table touch
• Handle all payments accurately • Effectively handle guest requests, complaints or problems with a positive attitude
• Ensure all radio communication is respectful, professional and courteous
• Responsibly check guests’ identification to ensure that they meet the minimum age requirements to consume alcoholic beverages and tobacco products
• Respectfully refuse beverage service to guests whom appear overly intoxicated and inform management immediately
• Adhere to safety standards and sanitation regulations as provided by Erin Hills and OSHA
• Follow guidelines and policies set forth by Erin Hills Employee Handbook