Guest Ambassador - Swing Shift at Nevada Behavioral Health / NovumHealth – Las Vegas, Nevada

Our Mission
To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Who are we?
Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah.

Position: Guest Ambassador
Schedule: Swing Shift (1:30pm - 10pm)
Location: Las Vegas, NV – Onsite (This role is not eligible for Remote or Hybrid)
Starting Salary Range: $17 per hour
The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.

What’s the role?
The Guest Ambassador serves as the first point of contact for guests entering the Courtyard Homeless Resource Center. This role is responsible for greeting guests, assessing their needs, and directing them to the appropriate services. The Guest Ambassador ensures a welcoming, safe, and organized environment while maintaining accurate records and assisting with operational support as needed.

What you’ll do:
•Guest Engagement & Navigation:
•Greeting all guests upon arrival and provide a warm, professional welcome.
•Assess guest needs and direct them to appropriate services, including case management, medical support, or shelter resources.
•Escort guests to designated service areas when necessary.
•Documentation & Data Entry.
•Complete necessary intake forms and logs to track guest interactions.
•Maintain accurate records in the database to ensure proper service tracking.
•Assist in gathering and reporting data as needed.
•Facility Oversight & Support:
•Monitor guest flow and ensure the orderly movement of individuals throughout the facility.
•Collaborate with security and operations staff to address concerns or emergencies.
•Assist in enforcing Courtyard policies to maintain a safe and respectful environment.
•Collaboration & Communication:
•Work closely with case managers, security, and other staff to facilitate smooth operations.
•Provide updates to management regarding guest needs, concerns, and trends observed.
•Support outreach efforts and engagement activities to enhance guest experience.
•Other Duties as Assigned:
•Participate in training and team meetings.
•Assist in additional administrative and operational tasks as needed.

Work Environment:
•This position requires standing for extended periods and working in an outdoor or semi-outdoor environment.
•Must be able to interact with individuals experiencing homelessness, mental health challenges, and other vulnerabilities.
•This role is vital in ensuring guests feel supported and receive the services they need efficiently and respectfully.

What you’ll need to start:
•High school diploma or equivalent preferred.
•Ability to maintain professionalism and de-escalate conflicts when necessary.
•Basic computer skills for data entry and documentation.
•Ability to work in fast-paced environment with a compassionate and solution-focused approach.
•Must pass drug screening and background check in order to start employment with NovumHealth.

What will make you stand out:
•Experience working in customer service, social services, or a related field is a plus.
•Strong interpersonal and communication skills with the ability to engage with diverse populations.

What do we offer?
•Competitive Salary
•Generous vacation policy, paid holidays, and paid sick time
•Medical Insurance, Dental Insurance, and Vision Insurance (Employee-paid)
•Optional supplemental Insurance Coverage
•Company paid access to Employee Assistance Programs (EAP)
•401k Retirement Savings Plan
•Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
•Preferred Auto, Home and Renter’s insurance through Allstate
•Employee Discounts through Corestream
•…and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location

Additional information:
•At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.
•We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.