Patient Care Team Manager at Sleep Management, LLC dba Viemed – DeKalb, Illinois

Job Duties:

• Provide leadership, management, and accountability for our patient care team.

• Ensure the patient care team follows established customer service principles and procedures to ensure accurate and timely customer service.

• Measure performance of the team by conducting quarterly 1:1’s and competency evaluations, and managing daily, weekly, and monthly metrics.

• Identify, Organize, and Oversee training for new team members as well as ongoing training for new company policies and procedures.

• Utilize strategic thinking to develop and implement process improvements to increase efficiency and effectiveness.

• Conduct weekly operational meetings to discuss and solve issues.

• Ensure the department’s 24/72/24 promise to patients and providers is kept.

• Contribute to the Leadership Team.

• Address escalated customer complaints and ensure timely and effective resolution.

Job Requirements:

• High School Diploma or GED preferred.

• Retail, customer service, or production management background preferred.

• Hybrid schedule. Must be willing to travel to multiple locations in Northern Illinois and Southern Wisconsin, typically 2-3 days in DeKalb and 2-3 days in satellite locations.

Preferred Knowledge, Skills, and Abilities

• Proficient in Microsoft Suite

• Excellent Communication skills with the ability to convey information through speech and writing

• Problem solving skills including conflict resolution

• High level of attention to detail, process improvement and adherence

• Ability to lead a team and foster teamwork to ensure that staff are working to achieve a common goal

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer
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