What is the role of a Director, Customer Delivery at Jobgether?

The Director, Customer Delivery position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Director, Customer Delivery job located?

United States, Other / Non-US, United States

What type of employment is offered for this Director, Customer Delivery role?

Full-time or part-time position

What is the expected salary for this Director, Customer Delivery job?

Compensation will be discussed during the hiring process.

How can I apply for the Director, Customer Delivery position at Jobgether?

You can apply directly through the application link provided.

Director, Customer Delivery at Jobgether

Director, Customer Delivery

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Delivery in United States.

This executive leadership role oversees the full customer technology lifecyclefrom pre-sales solution architecture to implementation, technical account management, and ongoing professional services. You will unify cross-functional teams into a single, accountable organization responsible for delivering seamless, scalable, and high-impact customer experiences. The role focuses on accelerating implementation timelines, strengthening EHR integrations, and building proactive customer engagement models that drive long-term value. You will collaborate closely with product, engineering, clinical, and go-to-market leaders to ensure operational excellence and measurable business outcomes. Ideal for a strategic and hands-on leader, this position offers the opportunity to build scalable infrastructure, drive innovation in healthcare technology delivery, and directly influence revenue growth and customer satisfaction in a mission-driven environment.

Accountabilities:

Build, lead, and scale a high-performing organization spanning solutions architecture, implementation, EHR integration project management, technical account management, application support, data operations, and professional services.
Define and execute a unified technology delivery strategy covering the full customer lifecycle: sales, implementation, support, and long-term success.
Reduce implementation timelines while ensuring reliability, repeatability, and high customer satisfaction.
Establish and mature a proactive Technical Account Management function focused on customer health, retention, and growth.
Develop and scale a data operations capability to ensure data quality, compliance, automation, and reporting across all customers.
Create and expand professional services offerings, including customized technical solutions and incremental support models.
Partner cross-functionally with product, engineering, clinical, and commercial teams to align technology delivery with overall business strategy.
Drive operational rigor, surface risks early, remove blockers decisively, and foster a culture of accountability and data-driven decision-making.

Requirements:

10+ years of experience leading technical, customer-facing organizations such as solutions engineering, implementations, technical account management, or professional services.
Proven track record of building and scaling customer delivery or professional services teams in high-growth environments.
Strong understanding of healthcare technology ecosystems, including EHR integrations, interoperability standards (HL7/FHIR), HIE frameworks, and claims data (preferred).
Demonstrated ability to operate at both strategic and operational levels, translating technical complexity into business outcomes.
Experience leading cross-functional initiatives and influencing senior stakeholders across product, engineering, and commercial teams.
Exceptional leadership, communication, and executive presence.
Strong analytical mindset with the ability to use data to drive continuous improvement and operational excellence.

Benefits:

Competitive base salary with equity opportunities
Performance-based bonus program
401(k) with company matching
Comprehensive medical, dental, and vision coverage
Flexible time off policy and remote-first work environment
No-Meeting Fridays and monthly company holidays
Access to mental health resources and wellness initiatives
Professional development funding, mentorship programs, and learning opportunities
Employee Stock Purchase Plan (ESPP)
Office setup reimbursement and monthly cell phone/internet stipend
Paid parental leave for all new parents

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director, Customer Delivery at Jobgether – United States

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