Administrative Assistant, Center for Student Success at Queens University Of Charlotte – Charlotte, North Carolina

Summary: The Administrative Assistant provides essential administrative support to the Center for Student Success (CSS) and serves as the primary point of contact for the office. This role requires strong interpersonal skills, professionalism, and a genuine interest in supporting students, faculty, staff, and campus visitors within a higher education environment. This is a full-time, non-exempt position reporting to the Assistant Vice President for Academic Success and Operations.

This position is not exempt from provisions of the Fair Labor Standards Act (FLSA) and is eligible to earn overtime pay for hours worked above 40 in a single work week. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

• Greet and assist visitors to the Center for Student Success by assessing needs, answering questions, providing referrals, and scheduling appointments as appropriate.
• Provide administrative support to the Executive Director for Student Success, including managing the director’s calendar, scheduling meetings, reserving rooms, and taking meeting notes.
• Maintain office data and records, run routine reports, respond to email and phone inquiries, order office supplies, and oversee the CSS SharePoint page.
• Coordinate logistics for CSS events and programs, including arranging IT support, parking, room reservations, and catering. Assist the Director of Student Accessibility Services with coordinating student exams.
• Engage effectively with diverse student populations while maintaining sensitivity to the needs of individuals with disabilities.
• Train and supervise work-study students; assign tasks and monitor workflow.
• Support budget-related processes including vendor purchases, reimbursements, travel expenses, and report preparation.
• Develop and refine administrative procedures to improve efficiency within CSS.

Nonessential Duties:

• Perform other duties and special projects as assigned to support departmental and University needs.

Required Experience, Knowledge, and Skills

• Strong interpersonal skills with the ability to build rapport with students, faculty, staff, and parents.
• Excellent verbal and written communication abilities.
• Strong customer service skills and ability to remain effective during peak periods in the academic calendar.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel.
• Ability to work independently as well as collaboratively within a team.
• Demonstrated ability to learn new processes and procedures quickly.
• Bachelor’s degree or an equivalent combination of education and experience.

Preferred Experience, Knowledge and Skills

• Prior experience providing front-line student services within a higher education environment.
• Experience working with students, particularly individuals with disabilities

Application Process

Does this sound like a good fit? Submit the following:

1. A cover letter addressing the position qualifications and experience.
2. Current résumé
3. Salary Expectations

Applications received by March 13, 2026, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work.

Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, and students and visitors to our campus. If there are accommodations, we can provide to make your application process more accessible, please contact the Director of Human Resources (hr@queens.edu, 704-337-2297). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.