HVAC Service Manager at Len the Plumber – Halethorpe, Maryland

HVAC Service Manager

Len The Plumber Heating & Air | Halethorpe, MD

Join a Trusted Name in Home Services

Len The Plumber Heating & Air is a leading provider of residential plumbing, heating, and air conditioning services across the Mid-Atlantic. Built on a reputation of reliability, professionalism, and customer-first service, we continue to grow by investing in our people, our processes, and the communities we serve.

We are seeking a results-driven HVAC Service Manager to lead, coach, and develop a high-performing team of technicians while driving operational excellence, revenue growth, and an outstanding customer experience. This role is ideal for a hands-on leader who thrives in a fast-paced, performance-oriented environment and understands how to translate field activity into measurable business results.

Why Join Our Team?

• Weekly Pay - $95,000-$110,000 Annual Salary
• Performance-Based Bonus Opportunities with potential to over-drive
• Company-Provided Vehicle & Fuel Card
• 401(k) with Company Match
• Comprehensive Benefits: Medical, Dental, Vision
• Short- & Long-Term Disability + Company-Paid Life Insurance
• Paid Time Off (PTO) & Holidays
• Employee Assistance Program (EAP)
• Career Growth with a Rapidly Expanding Organization

What You’ll Do

Team Leadership & Development

• Lead, coach, and manage HVAC Service Technicians to achieve performance goals in revenue, productivity, close rates, and customer satisfaction.
• Provide hands-on field coaching, technical guidance, and customer service training to continuously elevate team capability.
• Recruit, onboard, and retain top technical talent to support branch growth and service demand.

Operational Execution

• Partner with dispatch to align technician strengths with service calls, ensuring efficient scheduling and coverage.
• Monitor daily, weekly, and monthly KPIs and lead team meetings and huddles to drive accountability and results.
• Conduct regular ride-alongs and field visits to ensure quality workmanship, safety compliance, and strong employee engagement.

Business & Process Management

• Oversee operational workflows including ticket review, payroll coordination, inventory management, and field support.
• Collaborate with Branch Leadership to implement business strategies that improve efficiency, profitability, and customer retention.
• Address customer concerns promptly and professionally, ensuring a positive resolution and brand trust.

Performance & Compliance

• Track and manage performance metrics to optimize technician productivity and branch profitability.
• Ensure adherence to safety standards, company policies, and local/state compliance requirements.

What We’re Looking For

Experience & Education

• Minimum 3+ years of HVAC lead, supervisory, or management experience in a residential HVAC service environment.
• Proven track record in team development, operational leadership, and customer-focused service delivery.
• Experience using field service management platforms (ServiceTitan preferred).
• Proficiency with Microsoft Office (Excel, Outlook, reporting tools).

Core Competencies

• Leadership & Accountability: Ability to motivate, coach, and hold teams accountable to performance and quality standards.
• Operational & Business Acumen: Understands key drivers of revenue, efficiency, inventory, and workforce utilization.
• Technical Team Development: Skilled at mentoring technicians and building technical capability through training and field engagement.
• Customer & Results Orientation: Balances service excellence with achieving branch performance goals.
• Problem-Solving Mindset: Makes sound, timely decisions to resolve operational challenges.
• Communication & Collaboration: Builds strong partnerships across dispatch, leadership, and support teams.

At Len The Plumber Heating & Air, we don’t just manage service—we build teams, develop careers, and deliver comfort to the communities we serve. If you’re ready to lead from the front and make a measurable impact, we’d like to connect.