NFC Hourly Promotions - (With Non-Compete) - Project Director at NFC Amenity Management
About This Position
Duties & Responsibilities (include but are not limited to the following):
Ensures the Front Desk Operations are operating effectively and per Property Management and/or Board of Directors' expectations.
Maintain Client Satisfaction, which will result in the retention of the Contract.
Works under the guidance of Area Leadership to improve the quality of the regions operations, staffing, recruiting, training, and other projects as assigned.
Ensures each client and guest receives a Warm Welcome and Fond Farewell.
Recruits, trains, motivates, supervises, and mentors team members - leads by example.
Ensure that all team members are trained to react intelligently and quickly to any emergency situations.
Use the Company Approved Team Scheduler to ensure payroll budget compliance.
Ensures 5 Diamond Performance Standards are followed by team members.
Complete necessary Payroll Tasks by Company deadlines.
Always looking for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality.
Produces a wide network of offerings to clients, including but not limited to car service, dog walking, dry cleaning, grocery delivery, etc.
Smooth operation of contractor arrivals/departures and realtor/home buyer visits.
Covers shifts for team members to ensure proper staffing requirements are maintained.
Attends company meetings/trainings and ensures all team members participate in company training sessions.
Consistency by the entire team in enforcing rules and regulations established by management or HOA.
Follows HR and Risk Management Protocols.
Monitors and reviews daily employee performance and provides necessary support, training, or counseling as needed.
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements:
Professional background in customer service and hospitality management.
Must have an outgoing personality.
Must be hospitality-driven and offer any necessary assistance to clients and guests.
Must be able to coach and mentor team members.
Must possess the ability to multitask.
Must possess the ability to work in a team environment.
Must be able to proactively learn about all events, happenings, restaurants, etc., in the local neighborhood.
Knowledge, Skills & Abilities Required
Basic knowledge of Microsoft Office (Word & Excel) and the Internet.
Proven organizational skills that exemplify attention to detail from the beginning to the end of each project undertaken.
Proven leadership ability to develop and motivate team members and effectively provide supervision as well as train members to deliver high-level customer service.
Effective interpersonal communication skills (written and oral) with the ability to engage positively with clients.
Diplomatically handle delicate and challenging client concerns.
Must be well-versed in budgetary and cost control responsibilities.
Ability to lift 50 pounds.