What is the role of a Customer Operations Associate at Jobgether?

The Customer Operations Associate position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Operations Associate job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Operations Associate role?

Full-time or part-time position

What is the expected salary for this Customer Operations Associate job?

Compensation will be discussed during the hiring process.

How can I apply for the Customer Operations Associate position at Jobgether?

You can apply directly through the application link provided.

Customer Operations Associate at Jobgether

Customer Operations Associate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Operations Associate in United States.

As a Customer Operations Associate, you will play a pivotal role in driving the execution of customer experience initiatives, transforming strategy into tangible results. You will work closely with leadership to optimize systems, processes, and analytics, ensuring high-impact projects are delivered efficiently. This role blends operational rigor, cross-functional collaboration, and data-driven insights to improve CX performance. You will support tooling rollouts, process improvements, and executive reporting, while identifying opportunities to streamline workflows. Ideal candidates are highly organized, analytically minded, and thrive in fast-paced environments. This is an excellent opportunity to contribute meaningfully to a growing, mission-driven organization while building foundational experience in customer operations.

Accountabilities:

Support operational planning and project management for CX initiatives.
Execute tooling rollouts and optimizations, including AI automation, QA platforms, and WFM systems.
Maintain clear documentation and operational hygiene across all initiatives.
Analyze trends across automation, SLA performance, QA signals, and CSAT, providing actionable insights.
Partner cross-functionally with Product, Data, and CX teams to move initiatives from scoping to implementation.
Identify workflow inefficiencies and recommend process improvements.
Support special projects and operational SWAT initiatives to remove friction and drive results.

Requirements:

25+ years of experience in operations, analytics, consulting, project management, or fast-growing startup environments.
Strong analytical skills with the ability to interpret data, identify trends, and communicate insights clearly.
High attention to detail and ability to manage multiple priorities simultaneously.
Proven ownership, follow-through, and execution on projects or process improvements.
Coachable, eager to learn, and able to quickly adopt new systems, frameworks, and processes.
Structured thinker capable of breaking down complex problems.
Strong written communication skills.
Comfort operating in a fast-scaling, high-energy environment.
U.S. based applicants only.

Bonus Points:

Experience in CX analytics.
Familiarity with automation or AI tools (e.g., Decagon, Lorikeet, MaestroQA).
Experience supporting cross-functional projects in a startup environment.

Benefits:

Competitive salary range reflective of experience and location.
Flexible work environment supporting full ownership of priorities.
Health, dental, and vision insurance coverage.
Paid vacation, holidays, and parental leave.
Professional development and growth opportunities.
Exposure to cutting-edge systems and automation tools.
Opportunity to contribute to impactful CX initiatives in a mission-driven organization.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Operations Associate at Jobgether – United States

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