Propane Billing Clerk at Foster Fuels – Rustburg, Virginia

SUMMARY

The position requires a skilled employee who is committed, courteous, knowledgeable, and hard working. Customer service, safety, dependability, punctuality are top priorities for Foster Fuels employees. The Propane Billing Clerk will work in the Propane Operations Division processing invoices for payment and preparing customer invoices with impeccable detail and care.

DUTIES

• Prepare daily bills and invoices and complete the invoicing process for submission to customers.
• Ensure actual cost match customer's quoted job specs.
• Track Contractor/Builder multi-staged billing to ensure accuracy.
• Answer phone calls and emails in a timely manner with the utmost courtesy and professional demeanor to respond to customer inquiries regarding service, pricing and delivery schedules.
• Assist customers with account balance explanation and make collections calls as necessary
• Generates recurring charges on accounts and reconcile monthly.
• Maintain records for reporting purposes on all transactions.
• Assist operations team in resolving issues or customer service problems.
• Reviews accounts in detail for appliance inventory billing accuracy
• Determines accuracy of accounts and reconciles account balances with the assistance of the accounting team
• Support overall department goals and objectives and perform any other administrative duties as assigned.
• Be aware of current promotional items and the correct pricing.
• Assist the Accounting department with monthly inventory reconciliations.
• Communicate across departments, including sales and services, to ensure accurate invoicing.

KEY CANDIDATE ATTRIBUTES

• Requires proficient Microsoft Office skills including Word, Excel, Access, Outlook, Teams and knowledge of database and related functions.
• Previous experience in a billing or accounting function is a must.
• Working knowledge of accounting software.

KEY CANDIDATE SKILLS

• 1-3 years’ Experience with Accounts Payable/Accounts Receivable.
• High School Diploma or Equivalent required, associate degree or higher preferred.
• Requires Excellent Communications and customer service skills.
• Ability to multi-task, work under pressure and meet deadlines.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Work environment will consist of mix of phone calls and computer related tasks to assist with the customer experience. Customer inquiries can fluctuate based on seasonal demands which can also affect office hour requirements. The noise level in the work environment is usually moderate.

BENEFITS SUMMARY

Foster Fuels offers a very competitive Medical Benefits package. We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 3 plan options with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by employee.

Additionally Foster Fuels Offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Paid Parental Leave
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• Foster Gives Program
• Referral Bonuses
• Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus
• Gym/ Fitness Reimbursement – up to $100 annually

Foster Fuels is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, pregnancy and childbirth (or related conditions), or any other characteristic protected by applicable federal, state, or local laws.