Durable Medical Equipment Supervisor at University Of Iowa Commun – Iowa City, Iowa

This position will provide leadership and coordination for our Durable Medical Equipment store and staff. This position will collaborate one-on-one with physicians, customers, employees, and management staff to coordinate all activities profitably, efficiently, and with the highest quality of products and service, in accordance with all legal and University of Iowa Hospitals and Clinics standards.

Supervisory

• Supervise and support all aspects of the DME processes to ensure a compliant and efficient process that meets company standards and regulatory requirements.
• Lead, supervise, and provide on-going training and support to DME staff to ensure quality services that support organizational growth objectives.
• Interviews, hires, and onboards new staff providing excellent training that promotes a positive new hire experience and supports employee retention.
• Maintain accurate and complete employee training records.
• Evaluate employee performance and provide regular, constructive, and timely performance evaluations.
• Oversee employee discipline and termination processes, ensuring compliance with company policies as well as local, state, and federal laws.
• Supervise incoming volume of referrals and communicate the priority of entry to ensure appropriate timing of patient care.
• Address challenges and identify solutions to improve efficiency and productivity.
• Adhere to UICH’s Compliance Program, Code of Conduct, and ACHC Accreditation Standards.
• Prepares, participates, and is accountable for department ACHC (Accreditation Commission for Healthcare) audits and upholds standards in the department.
• Additional duties as assigned.

Administrative duties

• Timekeeping and payroll review for department staff.
• Create and update training and procedural manuals for the DME Department.
• Create monthly schedules based on team availability.
• Assist in shift coverage for PTO requests, Call-Offs, and Holiday coverage.

• Bachelor’s Degree in related field or an equivalent combination of education and experience.
• Five (5) years of supervisory experience preferably in the healthcare field.
• Three (3) years of experience in healthcare, preferably in the DME field.
• Experience with CPR+ and/or Brightree software systems is required.
• Proficient in using technology and Microsoft Office Suite.
• Strong understanding of DME operations, such as inventory management, compliance, billing, and patient care.
• Driver’s license and proof of insurance required.

• Five (5) years of DME experience.

• Analytical skills to identify trends and implement strategies to optimize the DME process.
• Organizational and time management skills to manage multiple tasks and meet deadlines in a fast-paced environment.
• Excellent interpersonal skills with the ability to build and maintain positive relationships with team members, other departments, and external partners.
• Excellent verbal and written communication.
• Strong attention to detail and high level of accuracy.
• Leadership skills with the ability to foster a collaborative and productive work environment.
• Strong problem-solving abilities to address and resolve issues.
• Act with integrity, professionalism, and confidentiality.

• Frequent sitting, walking, and standing.
• Occasional reaching, stooping, bending, kneeling, crouching.
• Ability to lift 50 lbs. and push/pull 85 lbs.
• Ability to move around in a retail store environment.

• Successful completion of a background check.
• Successful completion of reference checks.
• Proof of eligibility to work in the United States.

Generally, 9:00 am to 6:00 pm Monday-Friday with a weekend rotation. The weekend hours include Saturday and Sunday 10:30am-2:30pm. Days and hours are subject to change with notice.

This job description is a summary of the primary duties of the position but may not be all inclusive.

UIHV is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy(including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associated preferences.

Persons who need assistance or accommodations with the application or interview process may contact UIHV at 319-688-6967.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.