Meter Service Worker II at Town of Vienna – Vienna, Virginia

Salary: $52,687.00 - $84,826.00 Annually

Job Type: Full Time - Permanent

Department: Public Works

Opening Date: 04/09/2026

Closing Date: 4/26/2026 11:59 PM Eastern

Location: Vienna, VA

Job Number: 00608

Division: Meter Reading

Description: General Statement of Job

The purpose of this class within the organization is to perform semi-skilled and manual lead work in the activities provided by the Meter Reader Division. Work involves repairing and operating the meter and computerized data collection systems and collecting water sample and timetables

Work is performed outdoors in all types of weather conditions, or indoors depending on individual work assignments. Work environment includes exposure to noise, dust and traffic with extended periods of standing, walking, bending, crouching, lifting heavy objects and operating equipment.

In addition to manual labor, this position may require use of a variety of power tools and operate trucks and other pieces of equipment.

This position may also be required to respond to water distribution system emergencies outside of normal working hours, including nights, weekends, and holidays.

During declared snow or weather-related emergencies, this position may be required to work extended shifts, including 12-hour operational periods, to support continuous utility operations.

This job may prepare an incumbent for career progression by gaining additional, more complex, skills.

This class works under close to general supervision according to set procedures, but determines how or when to complete tasks.

Work Schedule
Monday through Friday 7:00 AM to 3:30 PM
Overtime as necessary and mandatory during emergency situations

This is an Non-Exempt Position.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

Essential Functions:

Reads meters; drives truck to several locations; walks from house to house reading meters; unloads data from handheld computer to the main computer; logs finished route.

Coordinates customer complaints and routine work order; troubleshoots, determines, and discusses problems with customers.

Troubleshoots inside/outside water leaks, replace meters, and install radio reads.

Explains Town policies and procedures with customers; delivers and explains yellow notices which are warning notices about late payments, and red notices which are nonpayment notices; turns meter on and off when required; works with customer service to resolve meter reading errors.

Receives and reviews records and reports such as account repair location and data, work orders from Finance Department and supervisor, work order from other Meter Service Workers, and inventory on water meters.

Inspects new construction projects and performance for adherence to Town construction specifications.

Estimates materials and equipment needs.

Additional Duties:

Disassemble old meters

Attends water treatment training classes.

Assumes responsibility for care of equipment, tools, and vehicles used.

Performs related work as assigned.

Responsibilities, Requirements and Impacts

Data Responsibility:

Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.

Collects, classifies or formats data or information in accordance with a prescribed schema or plan to facilitate the identification and extraction of useful information.

People Responsibility:

People include co-workers, workers in other areas or agencies and the general public.

Provides information, guidance or assistance to people that directly facilitates task accomplishment; may give instructions or assignments to helpers or assistants.

Asset Responsibility:

Assets responsibility refers to the responsibility for achieving economies or preventing loss within the organization.

Requires responsibility and opportunity for achieving moderate economies and/or preventing moderate losses through the management of a small division; handles supplies of high value or moderate amounts of money consistent with the operation of a small division.

Mathematical Requirements:

Mathematics requires the use of symbols, numbers and formulas to solve mathematical problems.

Uses addition and subtraction, multiplication and division and/or calculates ratios, rates and percentages.

Communications Requirements:

Communications involves the ability to read, write, and speak.

Reads routine sentences, instructions, regulations, procedures or work orders; writes routine sentences and completes routine job forms and incident reports; speaks routine sentences using proper grammar.

Judgment Requirements:

Judgment requirements refer to the frequency and complexity of judgments and decisions given the stability of the work environments, the nature and type of guidance, and the breadth of impact of the judgments and decisions.

Responsible for guiding others, requiring frequent decisions, affecting the individual, co-workers and others who depend on the service or product; works in a somewhat fluid environment with rules and procedures, but many variations from the routine.

Complexity of Work:

Complexity addresses the analysis, initiative, ingenuity, concentration and creativity, required by the job and the presence of any unusual pressures present in the job.

Performs semi-skilled work involving set procedures and rules, but with frequent problems; requires normal attention with short periods of concentration for accurate results or occasional exposure to unusual pressure.

Impact of Errors:

Impact of errors refers to consequences such as damage to equipment and property, loss of data, exposure of the organization to legal liability, and injury or death for individuals.

The impact of errors is moderately serious – affects work unit and may affect other units or citizens.

Physical Demands:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.

Equipment Usage:

Equipment usage involves responsibility for materials, machines, tools, equipment, work aids, and products.

Handles or uses machines, tools, equipment or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items.

Unavoidable Hazards:

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to extreme noise levels; animals/wildlife.

Safety of Others:

Safety of others refers to the level of responsibility for the safety of others, either inherent in the job or to ensure the safety of the general public.

Requires some responsibility for safety and health of others.

Minimum Training and Experience

Requires a high school diploma or GED Equivalent and one to two years of experience in meter reading or mechanical repair work; or any equivalent combination of education, training, and experience, which provides the required skills, knowledge, and abilities.

Special Certifications and Licenses:

Valid State driver’s license.

Americans with Disabilities Act Compliance

The Town of Vienna is an Equal Opportunity Employer. ADA requires the Town of Vienna to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Benefits: