Enterprise Customer Success Manager at Jobgether – UK

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in the United Kingdom.

This role is a strategic, customer-facing position focused on driving adoption, value realization, and revenue growth for large enterprise clients. You will serve as the primary point of contact for key accounts, leading onboarding, engagement, and renewal processes while identifying opportunities for expansion. The position requires a consultative approach, leveraging deep product knowledge to help clients achieve measurable outcomes. You will collaborate closely with cross-functional teams—including Product, Support, Implementation, and Sales—to deliver a cohesive customer experience. Success in this role is measured by increased product adoption, high customer satisfaction, and maximized Net Revenue Retention. This is a high-impact position suited for someone who thrives on building long-term partnerships and solving complex business challenges in a fast-paced, high-growth environment.

• Own the full post-sales relationship for a portfolio of strategic enterprise accounts, driving adoption, value, and renewals
• Lead onboarding and training initiatives to ensure customers effectively engage with product capabilities
• Develop and execute tailored success plans aligned with customer goals and desired outcomes
• Manage renewal conversations and timelines, collaborating internally to structure and negotiate terms
• Identify expansion opportunities and work with executive stakeholders to grow account footprint
• Proactively mitigate risks by addressing blockers, aligning stakeholders, and maintaining executive engagement
• Partner cross-functionally to translate customer feedback into product insights and improvements
• Maintain deep expertise in AI-powered time and data automation solutions to guide clients effectively

Requirements:

• 8+ years of experience in Customer Success, Account Management, or related post-sales roles in B2B SaaS
• Proven track record managing complex, enterprise-level clients and multi-threaded organizational relationships
• Experience driving successful renewals, including managing timelines, commercial discussions, and stakeholder alignment
• Strong background in product adoption, customer engagement, and delivering measurable value
• Excellent project management skills with the ability to coordinate onboarding, training, and adoption across multiple accounts
• Data-driven approach using metrics and usage data to inform strategy
• Exceptional communication skills with the ability to engage both end users and executive sponsors
• Highly collaborative, partnering effectively across Sales, Product, and Support teams
• Comfortable in a fast-paced, high-growth, and ambiguous environment
• Familiarity with Customer Success tools (e.g., Gainsight, ChurnZero) and CRM systems (e.g., Salesforce) is a plus
• Experience supporting professional services, legal, or other complex industries is advantageous

Benefits:

• Competitive salary and performance-based incentives
• Flexible work arrangements and supportive work environment
• Health, dental, and wellness benefits
• Equity and retirement plan options
• Professional development opportunities and training resources
• Bi-annual company off-sites and team-building activities
• Inclusive and collaborative company culture that values diverse perspectives