Director, Novartis Patient Support (NPS) Enterprise Platform Management in United States at Jobgether
Explore Related Opportunities
Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Novartis Patient Support (NPS) Enterprise Platform Management in United States.
In this strategic leadership role, you will shape and scale enterprise-level patient support platforms that improve experiences across rare disease programs and healthcare journeys. You will oversee the vision, governance, and lifecycle management of digital patient engagement solutions, ensuring alignment with compliance standards and enterprise priorities. Working cross-functionally with business, product, engineering, legal, compliance, and patient support teams, you will drive innovation while maintaining operational consistency and scalability. This position offers the opportunity to influence high-impact healthcare initiatives, optimize patient access experiences, and transform how support services are delivered across a complex pharmaceutical environment. Ideal candidates are collaborative leaders with strong product management expertise, strategic thinking, and a passion for improving patient outcomes through technology and innovation. This is a remote U.S.-based opportunity with exposure to enterprise-wide initiatives and senior stakeholders.
- Lead the enterprise strategy, roadmap, and execution of patient support and engagement platforms focused on rare disease programs and digital healthcare experiences.
- Oversee the full product lifecycle for enterprise solutions, including intake, prioritization, governance, optimization, scaling, and retirement processes.
- Collaborate with product, IT, engineering, legal, compliance, and patient support teams to ensure seamless integration and regulatory alignment of digital solutions.
- Drive the design and enhancement of scalable patient engagement tools, enrollment channels, and digital support capabilities across multiple programs and indications.
- Establish and monitor KPIs, ROI frameworks, and operational metrics to evaluate product performance, adoption, and business impact.
- Identify opportunities to transform successful pilot initiatives into enterprise-standard capabilities that improve efficiency and patient experience.
- Act as a strategic advisor and escalation point for risk management, compliance readiness, and enterprise governance across product initiatives.
- Support change management efforts and cross-functional collaboration to ensure alignment with organizational priorities and evolving healthcare needs.
- Bachelor’s degree required; MBA or advanced degree in business, healthcare, technology, or a related field preferred.
- 8+ years of experience in product governance, enterprise product management, digital health solutions, or program leadership within healthcare or pharmaceutical environments.
- Strong understanding of patient support services, healthcare access journeys, and commercial operations, ideally within rare disease programs.
- Proven ability to manage large-scale cross-functional initiatives involving multiple stakeholders and competing priorities.
- Expertise in digital product lifecycle management, governance frameworks, compliance processes, and risk mitigation strategies.
- Excellent communication, organizational, analytical, and decision-making skills with the ability to influence senior stakeholders.
- Experience driving innovation, scaling enterprise capabilities, and improving customer or patient engagement through technology solutions.
- Strong leadership and collaboration capabilities within highly regulated and matrixed organizations.
- Competitive salary range of approximately $185,500 – $344,500 annually, based on experience, skills, and geographic location.
- Potential eligibility for sign-on bonuses, restricted stock units, and discretionary performance awards.
- Comprehensive medical, dental, and vision insurance plans.
- 401(k) eligibility and financial wellness programs.
- Generous paid time off, including vacation, sick leave, and parental leave.
- Remote work flexibility within the United States.
- Opportunities to work on enterprise-wide innovation initiatives that directly impact patient experiences and healthcare outcomes.
- Collaborative and inclusive work culture focused on growth, innovation, and continuous learning.