Facilities Operations Manager at T5 Data Centers – Denton, Texas
Explore Related Opportunities
About This Position
RESPONSIBILITIES
• Direct responsibility for the entire process of managing the complete physical asset pertaining to the safe and sustainable Operation and Maintenance of the critical and noncritical data center infrastructure equipment and systems
• Build a staff of qualified SME’s, technicians, and managers with the necessary critical mindset, technical and organizational skills to deliver Total Availability (100% uptime) to T5’s customers while minimizing risk
• Manage power and cooling capacity and monitor environmental conditions within the Data Halls
• Resolve all electrical, mechanical, BMS, and Fire Protection System issues in the data center while minimizing risk and business impact and communicate issues to management and customers in a timely manner
• On-call 24x7 to respond to all data center emergencies
• Act as the single point-of-contact for all facilities-related issues, including, but not limited to PM and CM schedules, new business, projects, budgets and expansion and staffing
• Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation, when necessary
• Oversee the development, accuracy, and enforcement of site-level operating procedures and other documentation as necessary
• Manage oversight from preventive maintenance inspections and provide guidance on how to address issues
• Determine actionable items to address Quality Control review results
• Implement and develop standards for using the Computerized Maintenance Management System (CMMS) to manage all planned and unplanned data center work
• Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials
• Manage access requirements to the Data Center(s) ensuring the appropriate access control lists are maintained and reviewed regularly
• Customize planned maintenance procedures and schedules to follow best practices and OEM recommendations
• Assist and plan with clients on all facility-related issues
• Responsible for working with the Account Director to identify, document, and implement new policies and procedures as needed
• Enforce strict adherence to Customer SLA parameters and Change Control activities, review and approve with the client all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations
• Manage site safety and environmental compliance
• Responsible for the development and execution of annual opex and capex budgets to the degree necessary to comply with the expectations of the SOW
• Approve all facility invoices per the established site process
• Work closely with T5HR to identify, evaluate, and hire new employees; ensure new employees are onboarded in a timely manner
• Set, review, and approve employee work/PTO schedules, audit and process employee time and payroll
• Ensure that T5 training expectations are met and audit the process monthly
• Identify, vet, and approve all sub-contractors who will perform work on-site
• Develop PM contract scopes-of-work, negotiate contract terms and conditions, and ensure contract terms are fulfilled
• Manage onsite special projects as assigned
EDUCATION AND EXPERIENCE
• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 5-7+ years’ experience in mission critical environments
• Minimum 5 years direct management of non-exempt shift-based employees, required
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations, preferred
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
• Strong verbal and written communication skills required for working effectively with Account Director, team members, vendors, and customers on daily data center operations
• Exceptional written technical proficiency to support the creation and revision of process documentation (MOPs, SOPs, and EOPs) and other relevant business documents and correspondences
• Above average problem-solving and analytical skills for evaluating a situation, identifying solutions, and working with leadership and teammates to resolve
• Exceptional time management skills and the ability to prioritize work in a fluid environment
• Embraces a team-based mentality by building positive morale and team spirit, supporting teammates efforts to succeed, and recognizing teammates accomplishments
• Able to function effectively and maintain focus in high-pressure situations
• Has a “can-do” customer service attitude who is conscientious and takes personal pride in their work
• Has high degree of attention to detail and completes tasks on time
• Able to follow instructions, respond to management direction, and volunteer readily when asked
• Able to handle changing needs and priorities accurately and professionally
• Able to read and understand electrical and mechanical manuals, drawings, and sketches
• Able to work proficiently and safely with hand tools and power tools
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis, meaning performed by the FOM alone, without notice, and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.
• Ability to stand, walk, sit, climb, and balance
• Ability to stoop, kneel, crouch and crawl using both arms and legs
• Ability to reach, grasp, push, pull, handle, feel, and type with both hands and arms
• Ability to smell, talk and hear
• Ability to see at close and distance ranges and the ability to see and correctly distinguish color
• Ability to lift equipment in small spaces without mechanical assistance, weighing up to 100 pounds
• Ability to work inside and outside