Permanent Supportive Housing Care Coordinator at Orangewood Foundation – Santa Ana, California

ABOUT THE COMPANY

Our Mission: Since 1981, the Orangewood Foundation has passionately advocated for young people facing foster care, homelessness, and trafficking. Our mission is to empower these individuals by supporting the futures they envision, providing dedicated one-on-one support to help them achieve their dreams and goals.

Our Programs & Services: We provide programs and services in four essential areas: Basic Needs & Support, Education, Life Skills & Employment, and Transitional Housing & Support.

Our Vision: A community where every young person thrives. This is our long-term goal for young people in Orange County. We embody this goal every time we talk to a young person, a volunteer, a community member, and to each other.

Our Commitment: Equal Opportunity Employer, Flexible Scheduling, Powerful Teamwork, Personal Fulfillment, Thriving Community, Professional Development, Mental & Physical Wellness, Competitive Compensation.

Our Values: At Orangewood, recently ranked #27 in Best Places to Work 2025, we take pride in fostering a positive and supportive workplace culture. We ask all staff to uphold the following core values: Trust, Respect, Empathy, Inclusion, and Advocacy.

JOB DESCRIPTION

Position Title: Permanent Housing Care Coordinator

Employment Classification: Full-Time; Hourly; Non-Exempt

Shift: Monday-Friday 9:00 AM – 5:30 PM

Reports to: Cal-AIM Housing Supervisor

Department: Program

Program Summary:

This position will be working primarily with TAY families, with a TAY (18-25) head of household, who meet the criteria for this project-based voucher site. This position also includes working with young adults exiting any Orangewood housing program and supporting their permanency through monthly, and as needed contacts, with the Housing Aftercare.

Position Summary:

The Permanent Housing Care Coordinator is responsible for working with TAY families at the Richard Lehn Intergenerational Campus, located in Santa Ana. This position also includes providing Care Coordination with young adults exiting any of Orangewood’s housing programs and supporting their permanency in the community through the Permanent Supportive Housing Care Coordination model as well as through the Housing Aftercare Program.

When considering this job opportunity, please be aware that the role may involve high stress levels due to mitigating participant crises and potential exposure to vicarious trauma. It is essential to prioritize self-care and seek appropriate support when needed.

Major Areas of Responsibility:

• Complete initial and on-going assessment of youth for eligibility and needs to set goals and action plans.
• Work closely with property management to maintain positive landlord-tenant relationships and prevent evictions.
• Provide ongoing care coordination, including home visits and check-ins that promote safe, stable housing and family functioning.
• Facilitate and connect families to parenting support groups, life skills workshops, budgeting, including financial literacy.
• Support youth and families in budgeting, lease compliance, and building/reinforcing independent living skills.
• Participate in case conferencing and multidisciplinary team meetings to align services.
• Serve assigned caseload of up to 20 youth both on site and in Aftercare.
• Provide crisis intervention and link youth and families to appropriate crisis services.
• Connect youth with Orangewood and community services such as childcare, medical & mental health treatment, public assistance, and other applicable services.
• Serve as a liaison between the youth, family, community partners, and program staff, ensuring wraparound support.
• Maintain contact with stakeholders such as social workers, county workers, caregivers, school personnel, etc.
• Collect and track data as needed for reporting and meeting project goals and objectives.
• Maintain accurate client files, good recordkeeping, update as needed and adhere to confidentially policies.
• Maintain current knowledge of CalOptima Health CalAIM rules and regulations.
• Ensure confidentiality of client files per HIPAA and all applicable guidelines.
• Ability, desire, and flexibility to work in a high crisis, fast paced environment.
• Conduct outreach to organizations (colleges, universities, and businesses) and personnel interested and able to assist youth
• Provide outstanding customer service
• Additional duties as assigned by direct supervisor.

Knowledge, Skill, and Experience Requirements:

• Requirements for Coordinator II: Requires a High School Diploma with a minimum of 4 years’ experience or a bachelor’s degree with 2 years of experience with similar case management services.
• Requirements for Coordinator III: High School Diploma with 6 years of experience or a bachelor’s degree with 3 years of experience or a master’s degree in social work or related field with internship plus six or more months experience in case management.
• Minimum 3yr experience in the human services field, higher education, working with homeless transitional age youth, current and former foster youth, counseling, or relevant experience
• Demonstrate a basic understanding and be comfortable working with youth who present with, substance use, mental and behavioral health, and/or are homeless.
• Possess knowledge and understanding of higher education, financial aid, scholarship and grants.
• Be comfortable with and understand adolescent & child abuse issues.
• Strong written and oral communication skills.
• Must be able to engage with partner organizations and be comfortable speaking on the phone, presenting oneself in professional and community settings.
• Demonstrate strong, independent project management skills.
• Ability to multi-task, be detailed oriented, independently make significant decisions, and be a self-starter.
• Proficient in Microsoft Office applications; Outlook, Word, Excel, and Power Point.
• Bilingual in English and a county threshold language preferred (Spanish, Vietnamese, Korean, Arabic, Farsi, Chinese (Simplified), and Russian).
• Possess a valid California driver’s license and proof of automobile insurance. Position requires DMV clearance.
• Pre-employment screenings include criminal background check, FBI/DOJ fingerprinting, TB test, drug screen, and previous employment verification.
• Possess a valid California driver’s license and proof of automobile insurance. Position requires DMV clearance.
• Pre-employment screenings include criminal background check, FBI/DOJ fingerprinting, TB test, drug screen, and previous employment verification.
• A Plum.io assessment is a required part of the application process, and your application will not be considered complete until the assessment is submitted. Visit this link to learn more: https://www.plum.io/about

Essential Qualities:

• Understanding of and passion for the Foundation’s mission, vision, and values.
• Enjoys working directly with youth, volunteers, community partners, etc.
• Passion for and enjoys working directly with TAY population.

Working Environment/Physical Requirements:

• Coordinator must be able to safely drive vehicles transporting one or more youth in an urgent situation, with potential for heavy, prolonged traffic (more than one hour each way).
• Frequent carrying, up to 20 pounds.
• Frequent bending, stooping, twisting, turning, and squatting.
• Frequent climbing of stairs.
• Normal sense of smell to detect youth hygiene issues, and environmental safety issues.
• Normal ability to speak to teach skills, give feedback, discuss strategies, and converse on telephone.
• Work occasionally requires exposure to blood-borne pathogens.
• Position will require use of personal vehicle.
• Modification to work schedule may be made based on needs of the Foundation?
• Position may require use of personal vehicle. Physical requirements include standing, sitting, typing, bending and lifting up to approximately 50 lbs. (i.e. tables, chairs, food, water, etc.).
• Modification to work schedule may be made based on needs of the Foundation.

EMPLOYEE BENEFITS

Benefits:

• Medical – Blue Shield HMO & PPO + HRA
• Delta Dental
• Vision (EyeMed Network)
• FSA – Healthcare & Dependent Care
• Mental Health through Headspace (virtual & in person therapy included)
• EAP – through Umum & Headspace
• Life/Disability/Accident/Critical Illness
• Pet Insurance
• 403b with company match
• Cell Phone Stipend

Time-off Benefits:

• 5 Sick Days per year
• Up to 3 Floating Holidays per year
• Year one - 15 Days of PTO accrued at 5 hours per pay period
• 13 Company Paid Holidays

Orangewood Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hair styles such as braids, locks, and twists), religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity (including individuals who are transgender and/or transitioning), gender expression, age, sexual orientation, reproductive health decision-making, military and veteran status, or any other protected group, in accordance with all applicable federal or State laws.