Enrollment Coordinator at Auxiant – Cedar Rapids, Iowa

Auxiant’s Mission Statement and Core Values

Mission:

An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect

Empowerment

Agility

Leadership

Job Summary: To serve as a point of contact and resources for our plan sponsors, providers and internal customers

Essential Functions:

• Application processing all Enrollments/changes/terminations for current clients
• Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes
• Answer phone calls from employees, Client contacts and providers. Understanding of the questions and concerns from callers and responding timely and accurately.
• Creating ID Cards via requests from members, clients. Auditing ID cards to ensure accuracy
• Create Certificate of Creditable Coverages when appropriate
• Processing Coordination of Benefits (COB) and updating QicLink appropriately how claims are to be processed (Primary or Secondary)
• Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately.

Nonessential Functions:

• Other duties as assigned

Education/Qualifications:

• Excellent written and oral communication skills required; Ability to make verbal presentations
• Ability to perform in a high pace working environment
• Ability to multi-tasks multiple processes
• Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required
• Ability to learn and effectively use insurance enrollment software
• Excellent organizational skills and the ability to pay attention to detail required
• Excellent problem solving and analytical abilities required
• High school graduation or equivalent required; 1-3 years’ experience in insurance services, business administration or related field preferred
• Experience in health plan enrollment or an insurance or HMO related environment highly desirable
• Previous customer service experience preferred

Physical and mental demands: Must be able to remain in a stationary position up to 8 hours a day, move or traverse about the office to access office machinery, regularly moving objects up to 5 lbs. Consistently operate a computer and other office machinery such as telephones, printers, scanners etc. Communicate and effectively detect and exchange information on a continual basis.

Working Conditions: Office environment, stable indoor temperatures ~70 degrees