Bilingual Customer Service Representative at Distro – Nairobi

Job Opportunity: Bilingual Customer Service Representative

Join Williams Sonoma, a global leader in high-end home and kitchen products.

Availability: Monday to Sunday (2 days off per week)

• 4:00 p.m. - 5:00 a.m. Kenya time

• 40 hours per week

Your Day-to-Day Responsibilities:

• Customer-Centric Customer Service: Be the first point of contact by phone, actively listen, and resolve inquiries with empathy.

• Problem Solving and Accountability: Resolve issues, approve adjustments, and follow up to ensure customer satisfaction.

• Service with Integrity: Provide honest and ethical support, protecting customer data.

• Collaboration and Growth: Work as part of a team, participate in ongoing training, and contribute to process improvement.

What we're looking for:

• More than 1 year of experience in BPO customer service

• Advanced conversational English (9/10)

• Strong communication and conflict resolution skills

• Problem-solving mindset and adaptability

• Integrity, responsibility, and reliability

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