What is the role of a Order Entry Representative at ASC Engineered Solutions?

The Order Entry Representative position at ASC Engineered Solutions is a Full-time or part-time position opportunity in the Inventory field.

Where is this Order Entry Representative job located?

Romeoville, Illinois, 60446, United States

What type of employment is offered for this Order Entry Representative role?

Full-time or part-time position

How can I apply for the Order Entry Representative position at ASC Engineered Solutions?

You can apply directly through the application link provided.

Order Entry Representative at ASC Engineered Solutions

Position Title: Order Entry Representative
Department: Customer Service
Employment Type Full Time
Location: Romeoville, IL - Distribution Center
Workplace Type: Hybrid

Compensation: $20.00 - $27.00 / hour
Order Entry Representative

The Order Entry Representative’s (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC’s systems, facilitating smooth order fulfillment and customer satisfaction.

How You Will Help

Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
Assist customers with product and service-related questions, technical issues, and account management.
Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
Identify opportunities for process improvements to enhance the overall customer experience.
Stay up to date on product/service offerings policies, and procedures.
Accurately document customer interactions and transactions in ASC’s CRM system.
Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
Monitor KPI’s in the PowerBi Dashboards to ensure best-in-class service.
Other duties as assigned.

What You Will You Bring:

• Bachelor's degree or equivalent work experience in a B2B Customer Service role.

• Excellent communication skills (verbal and written) with ability to handle conflict resolution.

• Strong problem-solving abilities with a customer-focused mindset.

• Ability to remain calm and composed under pressure.

• Proficiency working in a ERP. CRM experience is a plus.

• Flexibility to work in a fast-paced environment and adapt to changing priorities.

About ASC Engineered Solutions

Following the 2019 merger of Anvil International and Smith-Cooper International, the unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence.

The evolved ASC Engineered Solutions brand reinforces a focus on what matters most to customers: quality. As a solutions provider, this quality is reflected in our precision-engineered products, support and knowledge. Our organization is a dependable strategic partner focused on its customers’ success.

Order Entry Representative at ASC Engineered Solutions – Romeoville, Illinois

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