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What is the role of a Front Desk Coordinator at Orthopedic Specialists of Northwest Indiana, LLC?

The Front Desk Coordinator position at Orthopedic Specialists of Northwest Indiana, LLC is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

Where is this Front Desk Coordinator job located?

St John, Indiana, 46373, United States

What type of employment is offered for this Front Desk Coordinator role?

Full-time or part-time position

Front Desk Coordinator job near me in St John, Indiana at Orthopedic Specialists of Northwest Indiana, LLC

Job Summary

The Reception Representative will play a critical role in ensuring the smooth and efficient operation of the practice by obtaining and managing patient demographic and insurance information prior to services being rendered. They will work closely with clinical staff, billing staff, and patients to navigate the medical treatment process.

Qualifications:

Customer service: 1 year (Preferred)
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Preferred)
Minimum of a high school diploma or GED required
Strong background in providing excellent customer service skills preferred
Proficient with Microsoft Word, Outlook, and Excel
Knowledge of healthcare insurance benefits and coverage preferred

Responsibilities:

Creation and maintenance of an environment that ensures the highest level of customer service.
Provide professional, friendly, and compassionate service to all patients and staff in person and/or via telephone communication.
Accurately schedule and register patients.
Obtain and verify patient insurance information, update data as needed.
Collect patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines.
Timely communication via email, phone, and/or in person.
Serve as the liaison between attorneys, clinical staff, insurance companies, adjusters and nurse case managers and patients.
Manage communication of patient progress to physicians, nurse case managers, adjusters, attorneys via fax, email or phone
Support daily operations of the clinic.
Train all staff on administrative duties, company protocols and best practices.
Maintain flexibility to perform position requirements if and when clinic requires support.

Physical Requirements:

Ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
Occasionally lift and/or move up to 20-25 pounds
Fine hand manipulation (keyboarding)

Front Desk Coordinator in St John, Indiana at Orthopedic Specialists of Northwest Indiana, LLC

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