Director of Engineering at SupportNinja

Work Setup: Remote - Philippines

Type of Contract: Full-Time

Equipment: Bring-Your-Own Device (BYOD)

Job Summary: The Director of Engineering will be responsible for leading the technical organization, supporting cross-functional planning, and guiding the team as the platform grows. This role balances hands-on technical understanding with strong leadership, roadmap alignment, and hiring oversight.

What does a day in the life of a Director of Engineering look like?

• Lead the engineering organization and support hiring across all technical roles

• Partner with product and design to define priorities and release plans

• Coach developers, conduct performance reviews, and support career growth

• Maintain delivery quality, engineering velocity, and release predictability

• Guide architectural decisions that support scale, stability, and long-term growth

• Shape engineering culture around accountability, speed, and collaboration

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the qualifications of a Director of Engineering?

• Minimum of 8 years of engineering experience, with at least 7 years in a leadership role
• Comprehensive technical background spanning mobile, backend, and frontend systems
• Proven success in hiring, building, and managing multiple engineering teams
• Demonstrated ability to plan roadmaps and deliver complex product releases on schedule
• Excellent communication skills, both verbal and written
• Startup or high‑growth company experience strongly preferred
• Financial and operational expertise, including budgeting, cloud cost management, and cross‑functional collaboration

Ninja Perks and Benefits

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• Paid time off + birthday leave

• Bonus and incentive plans

• Opportunities for skills training and personal and professional development

• Employee Referral Program

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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