Customer Service Manager at Datavant – Lisle, Illinois

Job Summary: The Customer Service Manager will oversee the customer service department, develop strategies to improve service quality, resolve complex customer issues, and ensure team members deliver outstanding support. This role requires strong leadership, excellent communication skills, and a customer-centric approach.

Key Responsibilities:

Lead, motivate, and manage the customer service team to achieve performance targets. Develop and implement customer service policies, procedures, and standards. Monitor team performance through metrics and provide ongoing coaching and training. Handle escalated customer complaints and resolve complex issues efficiently. Collaborate with other departments to improve overall customer experience. Analyze customer feedback and service data to identify areas for improvement. Ensure timely and accurate responses to customer inquiries via various channels (phone, email, chat). Stay updated on industry best practices and incorporate innovative solutions to enhance service quality. Qualifications:

Proven experience in customer service management or a similar leadership role. Excellent interpersonal and communication skills. Strong problem-solving and conflict resolution abilities. Ability to lead and motivate a team effectively. Proficiency in customer service software and CRM tools. Exceptional organizational and multitasking skills. Customer-focused mindset with a commitment to service excellence. Preferred Skills:

Experience in [industry-specific knowledge, e.g., retail, tech, hospitality]. Knowledge of data analysis and performance metrics. Bilingual abilities are a plus. What We Offer:

Competitive salary and benefits package. Dynamic and supportive work environment. Opportunities for professional growth and development. Flexible working arrangements, including remote options.