Remote BSS Engineer at Jobgether – New York, New York

Remote BSS Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a BSS Systems Engineer - REMOTE. This role is vital in configuring, integrating, and maintaining core Business Support Systems critical for service delivery and billing operations. You will focus on ensuring platform reliability while automating workflows across various tools such as Salesforce and Netcracker. Your contributions will support the organizational goal of providing seamless service to customers, allowing for improved efficiency and performance across departments. Being part of this team means collaborating with multifaceted teams to foster innovative solutions in a dynamic remote work environment.Accountabilities

• Design, configure, and maintain BSS platforms including CRM, billing, and provisioning systems.
• Integrate and enhance internal systems and third-party applications using APIs and middleware.
• Automate service provisioning and billing workflows for broadband and IPTV services.
• Ensure data integrity and synchronization between various platforms.
• Troubleshoot system-level issues and ensure timely resolution.
• Collaborate with multifunctional teams to implement effective business workflows.
• Participate in vendor evaluations and the implementation of BSS tools.
• Assist in system architecture design and performance optimization efforts.
• Maintain comprehensive documentation and change logs of systems.
• Support user acceptance testing (UAT) and system upgrades as needed.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or Engineering.
• 5+ years of experience with BSS/OSS platforms in telecom or ISP environments.
• Strong knowledge of provisioning systems (e.g., Symphonic, Alianza).
• Hands-on experience with Salesforce, Netcracker, Domo or similar platforms.
• Experience with IP networking fundamentals (DHCP, RADIUS, DNS).
• Intermediate to expert level experience with scripting (Python, Bash, SQL).
• Strong understanding of data flows and ETL processes.
• Excellent troubleshooting and documentation skills.
• Effective communication skills and ability to work across departments.
• Proven ability to manage competing priorities in a dynamic environment.

Benefits

• Group health & dental insurance.
• 401(k) program with company match.
• Generous PTO program.
• Company wellness program.
• Employer-paid short- and long-term disability.
• And much more to ensure employee satisfaction.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1