Program Manager - Teen Center at Boys & Girls Clubs of Broward County – Pompano Beach, Florida

REPORTS TO: Club Director

GENERAL FUNCTION:

The Program Manager Teen Center reports directly to the Club Director and is responsible for assisting in the overall maintenance, supervision, program, and general operation of the Teen Center. The Program Manager is responsible for activities relating to the outreach and recruitment of teen members. The Program Manager Teen Center – is responsible for assisting the Director with Community Relations and hiring staff at the Teen Center level. The Program Manager coordinates the work of the Teen Center staff related to BGCBC core service areas. He / She will be responsible for maintaining the daily operations of the Teen Center.

KNOW HOW:

Program Manager Teen Center – The Teen Center should possess the following skills:

TECHNICAL:

• Ability to apply First Aid Techniques, including CPR & AED.
• Ability to formulate proposals, need lists, and prepare cost projections.
• Possess knowledge of the policies and procedures of the Boys & Girls Clubs of Broward County regarding Teen Center operations and safety.
• Ability to plan, organize and conduct activities in the three core program areas
• Possess knowledge of developmental stages of teens and adolescence and implement age-appropriate programming.
• Ability to manage grants, achieve deliverables, create reports, and meet required deadlines.

MANAGERIAL:

• Ability to supervise, train and develop staff.
• Ability to maintain accurate records- Financial, Membership, Program, Grant Program deliverables etc.
• Ability to interpret goals and objectives of the organization and communicate them to staff.
• Ability to maintain a professional image and reputation within the community.
• Ability to utilize program evaluation and activity forms.
• Ability to plan, delegate, and follow up on projects.
• Possess initiative and critical thinking skills in the areas of programming and teen center growth.
• Implement programming centered around the four core values:

• Academic Success
• Good Character and Citizenship
• Healthy Lifestyles
• Life & Workforce Readiness

HUMAN RELATIONS:

• Ability to counsel members and parents and work efficiently with Club Volunteers.
• Ability to maintain discipline and create a positive workplace culture.
• Ability to relate to the community, board members, parents, and Club members
• Ability and desire to serve as an advocate for the rights and best interest of teen Club members
• Ability to model enthusiasm and good character traits in the members.
• Ability to present BGCBC Teen Center Programs in a favorable light to local Schools, Civic Groups, Boards, News Media, and the General Public.
• Ability to organize and motivate support groups such as Advisory Boards. & Committees

SPECIFIC AREAS OF RESPONSIBILITY FOR SUPERVISION AND DEVELOPMENT:

• Supervise overall operation of the Teen Center.
• Continually research programs and market the Teen Center to actively attract teens to the facility.
• Assist in all areas of the Club as needed.
• Assist in preparation and adherence to budget.
• Coordinate and implement all Teen Center grant programs.
• Turn in all monthly Teen Center reports by the 10th of each month.
• Conduct Staff Meetings, in-service training and maintain accurate staff time sheet
• Make periodic reports to the Club Director, Senior Director of Club Operations and Co-CEOs
• Turn in completed time sheets by 4:00 P.M. each Saturday of payday week.
• Maintain accurate membership records.
• Recruit teens to maintain maximum capacity in accordance with ADA guidelines.
• Recruitment of teens to meet all attendance requirements for BGCBC activities/programs
• Work with the Club Director to oversee Teen Center staff and fill any vacancies.
• Organize Award Programs for all activities.
• Support Direct is supervising maintenance of building and grounds and report maintenance needs in a timely matter
• Follow all BGCBC policies, with guidance provided by the Senior Director of Club Operations. All final decisions will be approved by the Co-CEO’s related to policies and disciplinary actions.
• Foster good public relations through Community involvement and presentations to Civic Groups.
• Manage all Teen Center related correspondence and acknowledgements of Teen Center donations.
• Provide leadership for the development of new and innovative programs.
• Assist Administrative Office in special projects and assignments as needed.

In addition to the specific professional job duties, all Directors – Teen Center, Program Managers, Health/Physical Education Coordinator and Social Recreation Coordinators must also possess the ability to:

• Assess facility needs and perform janitorial duties, mopping, cleaning walls, bathrooms, etc.
• Perform minor maintenance: changing light bulbs, ceiling tiles, hanging posters, painting, and sports equipment.
• Move throughout activity area without disrupting youth traffic flow and activities.
• Ability to multi-task and handle a variety of tasks simultaneously.
• Recognize and react quickly to member incidents- arguing, fighting, horseplay, and stop the undesirable activity quickly and provide a safe, positive, and clean environment.
• Supervise activities both inside and outside.
• Assist children with homework.
• Receive organization training to drive company vehicles and maintain transportation/mileage logs.
• Manage Teen Center operation budget.
• Understand and work within department budgets
• Take teens on field trips.
• Work in non-air conditioned or heated facilities and provide supervision on outdoor playgrounds.
• Immediately correct safety concerns (water on floor, stove left on, equipment not stored correctly, doors left unlocked, etc.)
• Answer telephones and communicate with callers in a professional and effective manner.
• Pick up needed supplies from stores and bring them to Teen Center when needed
• Conduct Parent Orientations with each new or renewing member of the teen center

EDUCATION/EXPERIENCE:

Bachelor’s Degree preferred; however, significant experience may be acceptable, minimum of three years’ experience in a full-time position working with children.

PHYSICAL AND MENTAL REQUIREMENTS:

A high energy level, comfortable performing multi-faceted projects in conjunction with day-to-day activities is important. Superior interpersonal abilities are required. Ability to get along with diverse personalities, at all times displaying tact, maturity, and flexibility. Good reasoning abilities and sound judgment. Physical requirements include sight & hearing. Ability to stand and walk for four plus hours per day. Skills essential for successful communication include speaking and writing.

EFFECT OF END RESULTS:

Program Manager – Teen Center shall be measured by such terms as growth in membership, program development, fiscal responsibility, meeting set deadline for grants and overall dependability in managing the affairs of the Teen Center.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.