Field Service Coordinator - Global Services at Detector Electronics LLC
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About This Position
About Us:
Det-Tronics is a $200M global technology leader in industrial life safety solutions, specializing in high-end flame and gas detection and automation control systems. As part of Spectrum Safety Solutions with 1,700 employees across 20+ countries we serve mission-critical environments in oil & gas, clean energy, marine, and infrastructure. Backed by Sentinel Capital Partners, we’re driving innovation and growth across our portfolio.
The Opportunity
1st line customer contact point in the Det-Tronics “24/7/365 Global Service operations”
Coordinate:
- Service requests from customers
- Commissioning requests
- Enter all customer cases in Sales Force, with allocation to the responsible unit.
- Participate in daily handover meetings
- Elite customers special care (if appointed)
- Customer care by providing high quality on-site or remote services “worldwide”.
- Prioritize and coordinate the customer request for service and commissioning with the available network of service engineers and Service Partners.
- Subcontract to Service Partners (with a valid Service Partner Agreement)
- Familiar with all Service Partner Agreements, and Customer agreements.
- Maintain and manage valid Service Agreements.
- Travel arrangements.
- Issue Purchase Orders (WO) to Service Suppliers.
- Prepare for invoicing to Service Administrator
- Coordination of service & commissioning activities towards sales and project departments.
- Authority to execute necessary actions to secure an effective operation of the Service Coordination function
- Contribute that all work carried out by own service engineers and/or subcontractors do not cause any harm to people or environment.
- Ensure to understand Det-Tronics Policies, Standards and that Job Safety Analyses are carried out prior to execution of safety critical tasks.
- Immediately report any incidents or near-misses.
- Communicate EHS issues to employees periodically and maintain a high level of EHS awareness
- Understand the Det-Tronics quality and ethical policies and standards.
- Follow Det-Tronics standard work procedures.
- Have focus on continuous improvement. Contribute to motivate team members to propose improvement suggestions and follow up with them on implementation.
- Immediately report any quality deviations.
Required Qualifications:
- Basic Product knowledge
- Basic Financial understanding
- Fluent in English
Preferred Qualifications:
- Global Business
- Maritime and/or POG Business
- Customer management
- JDE, SalesForce
Why Join Us?
- Work with a globally respected brand in life safety
- Influence strategic decisions at the executive level
- Drive innovation and transformation in a high-growth environment
- Enjoy development opportunities within a dynamic, private equity-backed company
Benefits:
At Det-Tronics, we believe in taking care of our people. Our comprehensive benefits package includes:
- Health & Wellness: Medical, dental, and vision insurance plans with company contributions
- Financial Security: 401(k) retirement plan with company match, life and disability insurance
- Time Off: Generous paid time off (PTO), holidays, and flexible scheduling options
- Professional Growth: Career development programs, training opportunities, and tuition reimbursement
- Employee Support: Employee Assistance Program (EAP), wellness resources, and global mobility support
- Ownership Culture: Participation in our Ownership Program, empowering employees to share in our success
Ready to shape the future of industrial safety?
Apply now and join us in making every life safe and sound.