IT Help Desk Coop Intern in Philadelphia, Pennsylvania at University City Science Center

COMPANY DESCRIPTION

The University City Science Center is Philadelphia’s premier catalyst of entrepreneurial activity, healthcare innovation, and economic growth. Established in 1963, the nonprofit has been recognized by The Brookings Institution as a best-in-class investor, mentor, and economic development partner for young technology companies. Working alongside industry partners and leading research and academic institutions across the globe, the Science Center has supported over 1,000 early-stage companies. Today, the organization advances healthcare innovation from idea to the marketplace through startup support services, allocating capital, gathering the innovation community, and building inclusive STEM pathways for Philadelphia youth and adults.

POSITION DESCRIPTION

IT Help Desk Support Co-op — University City Science Center
The IT Co-op will support the IT Team in the day-to-day operations of a dynamic, mission-driven nonprofit organization. This is an excellent opportunity for a motivated student to gain hands-on, real-world experience in a small, collaborative IT environment supporting a diverse user base of staff, entrepreneurs, and innovators.

Responsibilities include, but are not limited to:

End-User Support

· Act as frontline end user support with a heavy focus on customer service

· Provide Tier 1–2 support via ticketing

· Troubleshoot Windows 11, Microsoft Office apps, Microsoft 365 suite, VPN/Wi-Fi, printers, and common hardware/peripherals.

Microsoft 365 & Identity

· Administer Microsoft 365: user & license management, shared mailboxes, Teams, SharePoint, OneDrive.

· Manage Entra ID basics: MFA, conditional access triage, group membership, device join/registration.

New User & Computer Setups / IT Onboarding Trainings

· Execute a standardized onboarding workflow: create accounts, assign licenses/groups, set mailbox/aliases, provision Teams/SharePoint access, and validate Conditional Access/MFA.

· Provision Windows devices, apply compliance/config profiles, install baseline apps, and handoff-ready QA.

· Deliver live or virtual onboarding sessions (30–60 min): M365 essentials (Outlook/Teams/OneDrive/SharePoint), device care, security hygiene (MFA, phishing, data handling), and support/ticketing how-tos.

· Coordinate with HR/People Ops to ensure day-one readiness and timely offboarding (account disable/transfer, device return, data handover).

IT Asset Management

· Own end-to-end lifecycle for laptops, docks, monitors, and peripherals: request intake, procurement coordination, tagging, deployment, loaners/RMAs, and secure decommissioning.

· Maintain an accurate asset inventor, reconcile with purchasing; track warranties and refresh cycles; maintain spares and reorder thresholds.

Printer & MFD Support

· Administer network printers/MFDs: queues, drivers, print server.

· Perform routine maintenance (toner/drum, jams, calibration, firmware), manage consumables, and handle vendor break-fix tickets.

Security & Compliance

· Monitor Defender, BitLocker, and Windows Update compliance; assist with incident triage and remediation.

· Enforce least-privilege practices, device baselines, and data protection standards.

Required Skills:

· Experience using and supporting Microsoft Windows in a networked environment

· Proficiency with Microsoft Office suite (installation, configuration, and end-user support)

· Foundational knowledge of networking technologies and their application in Windows-based environments

· Strong problem-solving skills with attention to detail

· Ability to communicate technical concepts clearly and effectively to non-technical end-users

QUALIFICATIONS

· Currently enrolled in a Drexel University undergraduate or graduate program

· Eligible for co-op (first, second, or third cycle)

· Self-starter with a passion for technology and eagerness to learn

· Ability to work independently as well as collaboratively within a small team

PREFERRED MAJORS

· Information Systems

· Computer Science

· Software Engineering

· Computing & Security Technology

· Electrical & Computer Engineering

· Data Science