Hospitality Support Coordinator | Online at Destination Knot – Boston, Massachusetts

We are seeking a dependable and detail-oriented Online Hospitality Support Coordinator to provide remote administrative and customer support related to reservations, scheduling, and client service. This role focuses on coordination, communication, and accuracy while supporting a positive client experience in a virtual environment.

This position is ideal for individuals who are organized, professional, and comfortable working independently using online systems.

Provide online support for client inquiries related to reservations and scheduling

Assist with coordination of hospitality-related services, including accommodations and associated arrangements

Maintain accurate client records and reservation details in internal systems

Communicate professionally with clients via email, phone, and digital platforms

Review confirmations and documentation for completeness and accuracy

Provide general administrative and customer service support

Follow established procedures and workflows

Collaborate with internal teams to ensure smooth service delivery

Strong written and verbal communication skills

Excellent organizational skills and attention to detail

Comfortable using online tools, email, and digital platforms

Ability to manage multiple tasks in a remote setting

Customer service or administrative experience preferred

Reliable internet access and a suitable remote work environment

Fully remote position

Structured and supportive team environment

Training and resources provided