Online | Client Services Coordinator in Boston, Massachusetts at Destination Knot

We are seeking a detail-oriented and service-focused Client Services Coordinator to support clients with planning assistance, booking coordination, and general customer care. This role is ideal for someone who enjoys helping others, communicates well, and thrives in a remote, flexible work environment.

Assist clients with general questions, planning support, and coordination of booking details

Provide excellent customer service through email, phone, and messaging

Support clients with organizing trip preferences, dates, and experience options

Help gather information needed for itineraries, reservations, and service selections

Maintain accurate client and booking notes within our systems

Communicate professionally to ensure a smooth, positive travel-related experience

Stay informed about available destinations, suppliers, and service offerings

Support follow-up, confirmations, and administrative tasks

Work collaboratively with the team to ensure client satisfaction

Strong communication and customer service skills

Ability to work remotely and manage your own schedule

Organized, detail-oriented, and comfortable using online tools

Professional, reliable, and self-motivated

No prior experience required — full training provided

Comprehensive training and ongoing support

Access to online tools, systems, and resources

Flexible remote schedule

One-on-one guidance to help you grow

Supportive team environment

This remote role offers flexible hours and involves assisting clients with planning needs, coordinating details, and helping create smooth, enjoyable experiences. This position is performance-based and ideal for individuals who enjoy travel-related work and independent scheduling.