Remote Live Chat or Email Chat Support Agent at Santa Rosa Consulting – Knoxville, Tennessee

We are seeking a dedicated and customer-focused Remote Live Chat or Email Chat Support Agent to join our dynamic team. This role offers an exciting opportunity to engage with customers in real time, providing timely and effective support through live chat and email channels. If you enjoy problem-solving and delivering exceptional service in a fast-paced environment, this position is a perfect fit.

• Deliver prompt, professional, and accurate support to customers via live chat and email.
• Resolve inquiries efficiently while maintaining a positive and helpful tone.
• Collaborate with internal teams to ensure customer satisfaction and continuous improvement.

• Respond to customer inquiries through live chat and email promptly and professionally.
• Provide clear, concise, and accurate information regarding products, services, and policies.
• Identify and troubleshoot customer issues, escalating complex cases when necessary.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues are fully resolved.
• Contribute to the development of support documentation and FAQs.
• Adhere to company guidelines and maintain confidentiality of customer information.

• High school diploma or equivalent; college degree preferred.
• Proven experience in customer service, preferably in live chat or email support roles.
• Excellent written communication skills with strong attention to detail.
• Ability to multitask and manage time effectively in a remote work environment.
• Familiarity with customer support software and CRM systems is a plus.
• Strong problem-solving skills and a patient, empathetic approach.
• Reliable internet connection and a quiet workspace suitable for remote work.

• Flexible remote work schedule supporting work-life balance.
• Competitive compensation with performance-based incentives.
• Opportunities for professional growth and skill development.
• Supportive and inclusive team culture.
• Access to modern tools and resources to help you succeed.